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Ed Morse Delray Toyota
Delray Beach, FL
1,682 Reviews
For value and for service, it's Ed Morse! Check out our website for more details including Sales and Service hours. http://www.delraytoyota.com find car service savings at http://service.delraytoyota.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 6:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 1,682 reviews
September 08, 2020
Never going back after 25 years. During a regular oil change/tire rotation service was told 2/4 tires were down to 1/10 tread wear. They were purchased at this dealer less than 1 year ago and had less t change/tire rotation service was told 2/4 tires were down to 1/10 tread wear. They were purchased at this dealer less than 1 year ago and had less than 20,000 miles. No help from the service agent, Chacho (was told this was the service manager) or some "tire guy" in Miami who works for Ed Morse group. I was asked to pay (approx. $200 per tire) prorated for replacing? THESE WERE a $1500 set of Michelins. After my own refusal to pay and a lot of phone calls. Found out ED MORSE DELRAY TOYOTA IS NOT AN AUTHORIZED MICHELIN DEALER. Authorization doesn't blanket to all their dealerships. Was sent by Michelin to have the vehicle tires inspected elsewhere and they were deemed FINE. 7/10 tread wear when the dealership reported 1/10. This is not a mistake but rather an appalling disparity and sign of Ed Morse dealerships bad service behavior and lack of customer care. Then I'm blamed for my driving, acceleration, Florida heat, etc. ? Ludicrous. It's the 3rd set of tires I've had on the vehicle: 2 sets previously lasted upward of around 40,000 miles each and one set was purchased at this dealer. Same driver, same vehicle, garage kept, highway miles, all regular servicing done at THIS LOCATION. Again, 25 years of history, I am done. Have called, sent a letter, NO replies from anyone except someone emailing to SELL ME A CAR? Family owned? They sure wouldn't treat their Mom this way. More
by kimfit13
Employees Worked With
Service manager Chacho, Gabby, Kiran
August 12, 2020
The internet and phone sales team need some work to be more available and helpful prior to being onsite. Once in the showroom they were honest, upfront, and helpful when purchasing a used vehicle. No tr more available and helpful prior to being onsite. Once in the showroom they were honest, upfront, and helpful when purchasing a used vehicle. No trying to sell me extended warranties I did not want or need. Found me a fantastic interest rate also. More
by timbruynell
Employees Worked With
Michael Caswell
August 05, 2020
Unacceptable service agent. Brought car in for first service. Should have taken 1-1.5 hours max. After sitting in the waiting room for 3 hours I went in to ask why it was taking Brought car in for first service. Should have taken 1-1.5 hours max. After sitting in the waiting room for 3 hours I went in to ask why it was taking so long? Robert Amato told me he just got the paperwork and to come sign off. Didn't review the paperwork, almost pushing me out the door. When I arrived home there was a voicemail on my phone from R. Amato informing me the car was done. He left it 2 hours prior to my inquiry. So...he lied about the car just being done. Unacceptable!!! I have been with Toyota since 1991 and this is the first time I've had a negative experience. More
by cheri.lindroth
Employees Worked With
Robert Amato
August 02, 2020
Quality service and repair The service rep gave me close estimates and options for repairs. I was kept informed of pricing and timeframes for repair during the inspection proces The service rep gave me close estimates and options for repairs. I was kept informed of pricing and timeframes for repair during the inspection process. The final outcome was very satisfactory. More
by Photoguy
Employees Worked With
Steve Baez
August 01, 2020
The car buying process My wife and I were in yesterday looking for a new car. Both Joe and Bret were extremely helpful in navigating us through the buying process. We had My wife and I were in yesterday looking for a new car. Both Joe and Bret were extremely helpful in navigating us through the buying process. We had so many questions and they were all answered to our full satisfaction. In addition, we wanted to negotiate a great deal and both Joe and Bret listened to our needs and did everything they could to get us the deal we were looking for! More
by gweatherhead
Employees Worked With
Joe Giordano (sp?), Tylyn, Bret Grebow
July 22, 2020
Car was picked up at my home and taken to Ed Morse in Delray Beach for routine servicing. Car then returned to me in a very reasonable amount of time. Excellent service, especially in these trying time Delray Beach for routine servicing. Car then returned to me in a very reasonable amount of time. Excellent service, especially in these trying times. More
by fmwidell
Employees Worked With
Frank Picciotti, service advisor, and Estevan Martinez technician
June 15, 2020
I bought my RAV 4 from Jonel Bermudez. He was professional, knowledgeable, and went the extra mile to ensure I was a satisfied customer. He absolutely exceeded all expectations with a wonderful w professional, knowledgeable, and went the extra mile to ensure I was a satisfied customer. He absolutely exceeded all expectations with a wonderful work ethic. He made the experience easy, and I would highly recommend him to assist with your purchase. More
by Judy M.
Employees Worked With
Jonel Bermudez
June 15, 2020
Seamless service as always. Brenna is awesome once again. One of her colleagues also was very helpful when I first arrived. His name escapes me at the moment, but he was there early morning when I arrived at One of her colleagues also was very helpful when I first arrived. His name escapes me at the moment, but he was there early morning when I arrived at 7 for my appointment and quoted me an accurate wait time. Both him and Brenna were great. More
by Luisbad1921
Employees Worked With
Brenna
May 30, 2020
Excellent Once Again We purchased our first vehicle from Chris approximately 15 years ago and it was the best experience we've had buying a car. After 10 years with her Hi We purchased our first vehicle from Chris approximately 15 years ago and it was the best experience we've had buying a car. After 10 years with her Highlander, my mother started looking for her next car. We contacted Chris who found my mom the exact car she wanted. The process from start to finish with Chris exceeded our expectations.If you're looking for a Toyota, look no further than Ed Morse Toyota and Chris Clark. More
by TRDSupercharged
Employees Worked With
May 28, 2020
Efficient service with good COVID precautions I had a routine maintenance visit that was easy to schedule, took 90 minutes, as promised and I was out of there. There was good sensitivity about ma I had a routine maintenance visit that was easy to schedule, took 90 minutes, as promised and I was out of there. There was good sensitivity about masks and social distancing. More
by Golfmaster
Employees Worked With
Brenda was my service associate
