Ed Morse Ford

They do what you ask them to do don't try to more work then you want done then you want done More

Check engine light turned on my 2023 F150 took it twice and they still can’t figure out what’s wrong. They said they would call me to bring it back a third time and I am still waiting. It has been almost t and they still can’t figure out what’s wrong. They said they would call me to bring it back a third time and I am still waiting. It has been almost two months now. More

I thought Casey was great. I wasn't too impressed with the company not calling us back. When they said they were going to that I didn't like. I wasn't too impressed with the company not calling us back. When they said they were going to that I didn't like. More

The service department charged me for 7 qts of oil when changing the oil on my Ford Expedition, been using Kreiger/Ed Morse for years, always charged for 6qts of oil until this last time. Seems like just a changing the oil on my Ford Expedition, been using Kreiger/Ed Morse for years, always charged for 6qts of oil until this last time. Seems like just another way to cheat customers out of money for service work. Not happy. More

Took my truck in due to the transmission experiencing hard shifts. Gwen and Casey went above and beyond in providing excellent customer service. They kept me informed of what was being done to my truck. hard shifts. Gwen and Casey went above and beyond in providing excellent customer service. They kept me informed of what was being done to my truck. And, when the shuttle was not available, they grabbed a used car and gave me a ride to work. On top of that, the technician was able to reprogram my transmission and it shifts better now than what it did when I drove it off the lot. I highly recommend Ed Morse Ford in Muscatine’s service department. More

Car was not returned on time, I called a couple of times. It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an appointment I had. I think something is still not right with my car. More

Cody was very helpful in resolving the issue with my Ford Escape. A new part was ordered and will be installed as soon as it comes in. Escape. A new part was ordered and will be installed as soon as it comes in. More

Waited almost a year for the parts needed to come in, without Brett and Cody, this would have turned me away from purchasing another vehicle from this dealership, but the service department saved this ex without Brett and Cody, this would have turned me away from purchasing another vehicle from this dealership, but the service department saved this experience. More

I was disappointed with the service. My vehicle was there for a routine oil change, rotation of tires, etc. and a wash. The cost of the oil change had greatly increased since my last vis My vehicle was there for a routine oil change, rotation of tires, etc. and a wash. The cost of the oil change had greatly increased since my last visit, the tires were not rotated due to swollen lugs (This is a newer vehicle and have had other vehicles in the past for a much longer time and have never had/heard of this problem. Plus, the woman before me was told she had the same issue with her tire lugs. Hhhmmm. I was given a cost estimate for new lugs.), and my vehicle was not washed because there wasn't anyone in the wash department. Very disappointed! More

Left with new problems after having service done. Won’t ever go back after 1st time experience. Won’t ever go back after 1st time experience. More