Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Morse Ford
Muscatine, IA
206 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE
"Dealer of The Year" ~ Automotive News
"Quality Dealer" ~ Time Magazine
"Cadillac Dealer of the Year" ~ (multiple recipient)
"Cadillac Certified Elite Service Dealer" ~ (multiple years)
"Honda President's Award" ~ (multiple recipient)
"Mazda President's Council" ~ (multiple recipient)
"Toyota Chairman's Council" ~ (multiple recipient)
"Jack Smith Leadership Award" ~ General Motors (multiple recipient)
"National Dealer of the Year" ~ DealerRater
"Consumer Satisfaction Award" ~ DealerRater (multiple recipient)
"Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient)
"South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 206 reviews
April 13, 2024
Service department needs a good overhaul, not impressed at all, last 2 times there, they tried to tell me my warranty was out at all, last 2 times there, they tried to tell me my warranty was out More
by KBECKER_10
Verified CustomerEmployees Worked With
Helpful April 12, 2024
In a light rain, the new windshield wiper Morse put on flew off while I was driving on Hwy 22. Luckily it did not hit the vehicle behind me. It was not storming or windy. flew off while I was driving on Hwy 22. Luckily it did not hit the vehicle behind me. It was not storming or windy. More
by nbl21@proton.me
Employees Worked With
April 06, 2024
Grace was such a big help, my truck needed some warranty work done and she helped customize a way to make it work with my busy schedule. In and out in a jiffy! Make sure to see Grace for all your service ne work done and she helped customize a way to make it work with my busy schedule. In and out in a jiffy! Make sure to see Grace for all your service needs! More
by IRWINLOGAN615
Employees Worked With
April 05, 2024
They do what you ask them to do don't try to more work then you want done then you want done More
by RYANLHOEG
April 05, 2024
Check engine light turned on my 2023 F150 took it twice and they still can’t figure out what’s wrong. They said they would call me to bring it back a third time and I am still waiting. It has been almost t and they still can’t figure out what’s wrong. They said they would call me to bring it back a third time and I am still waiting. It has been almost two months now. More
by hectorqatech
Employees Worked With
April 04, 2024
I thought Casey was great. I wasn't too impressed with the company not calling us back. When they said they were going to that I didn't like. I wasn't too impressed with the company not calling us back. When they said they were going to that I didn't like. More
by jgrimm18
Employees Worked With
April 03, 2024
The service department charged me for 7 qts of oil when changing the oil on my Ford Expedition, been using Kreiger/Ed Morse for years, always charged for 6qts of oil until this last time. Seems like just a changing the oil on my Ford Expedition, been using Kreiger/Ed Morse for years, always charged for 6qts of oil until this last time. Seems like just another way to cheat customers out of money for service work. Not happy. More
by SALOBIANCO
Employees Worked With
Only work with Service Department
March 29, 2024
Took my truck in due to the transmission experiencing hard shifts. Gwen and Casey went above and beyond in providing excellent customer service. They kept me informed of what was being done to my truck. hard shifts. Gwen and Casey went above and beyond in providing excellent customer service. They kept me informed of what was being done to my truck. And, when the shuttle was not available, they grabbed a used car and gave me a ride to work. On top of that, the technician was able to reprogram my transmission and it shifts better now than what it did when I drove it off the lot. I highly recommend Ed Morse Ford in Muscatine’s service department. More
by GARRISONKEVIN
March 22, 2024
Cody was very helpful in resolving the issue with my Ford Escape. A new part was ordered and will be installed as soon as it comes in. Escape. A new part was ordered and will be installed as soon as it comes in. More
by SESSLER
Employees Worked With
March 21, 2024
Car was not returned on time, I called a couple of times. It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an appointment I had. I think something is still not right with my car. More
by MARCIHALLETT33
Employees Worked With
