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Ed Morse Sawgrass Auto Mall - Service Center

4.7

37 Lifetime Service Reviews

14401 West Sunrise Blvd, Sunrise, Florida 33323

37 Reviews of Ed Morse Sawgrass Auto Mall - Service Center

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December 02, 2018

"Best Dealer Service Aldo Ducasse is the BEST!"

- BertsCanes1

Aldo Ducasse is the best. Attention to detail and all concerns. I’m disabled, Aldo goes beyond to assist with my special needs! Highly recommend this dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bret Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jay Negron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John Myers, Aldo Ducasse
Dec 03, 2018 -

Ed Morse Sawgrass Auto Mall responded

We're so glad to hear it! We're happy to hear that our team is providing you with such excellent customer service. Ed Morse Corporate Offices

October 02, 2018

"Excellent"

- DavidK

Aldo made sure I had a new battery under warranty in time for a weekend trip to Ocala. He and Ed Morse are the best!

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Recommend Dealer
Yes
Employees Worked With
Aldo
Oct 03, 2018 -

Ed Morse Sawgrass Auto Mall responded

We're very happy to hear Aldo was able to make sure you had a new battery for your trip! We truly appreciate your business. Ed Morse Corporate Offices

September 23, 2018

"The service department is the best I have ever been to. "

- johnson, angela g01

Aldo is a wonderfully professional and a friendly young man to deal with. He is very knowledgeable and has such a gentle manner I feel very secure with anything he tell me that I need on my car. He is very understanding and explains thing to me in a way I know what he is talking about. He makes sure my car is in top notch shape which makes me feel very safe driving any distance when I travel. He looks out for me as a person driving on the crazy traffic roads of today. I couldn't ask for more than he is. You can't improve perfection, and in my opinion Aldo fits the word perfectly as a service representative.

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Recommend Dealer
Yes
Employees Worked With
Aldo in the service department
Sep 24, 2018 -

Ed Morse Sawgrass Auto Mall responded

We're thrilled to hear it! Thank you for taking the time to share your experience. Ed Morse Corporate Offices

July 07, 2018

"Service visit for minor repair on 2016 Camaro SS"

- Camaro6

Service advisor was quick, knowledgeable and courteous. He knew of a potential issue based on symptom recognition and GM TSB. He didn’t beat around the bush. I understand that warranty work isn’t big money for a dealer. But he treated me like it was an out of pocket expense. Next door I went to the Cadillac dealership to pick up my loaner car and had the same experience. Treated well. Thanks for a great visit. I will be back for tires when my new wheels come in. Highly recommended.

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Recommend Dealer
Yes
Employees Worked With
I don’t recall.
Jul 09, 2018 -

Ed Morse Sawgrass Auto Mall responded

Thanks for the great review! We appreciate your business and feedback. Please let us know if you need anything! Ed Morse Corporate Offices

July 05, 2018

"Great service"

- Bc61861

Joe always helps me Whether I need some advice or a hard to get part he’s always there to help. They always provide world class service

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Recommend Dealer
Yes
Employees Worked With
David Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Benitez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 06, 2018 -

Ed Morse Sawgrass Auto Mall responded

Thank you for sharing your experience! We look forward to doing business with you in the future. Ed Morse Corporate Offices

May 21, 2018

"Awesome"

- Bun

Between Kenny Carter selling us three GM vehicles and Wayne Quik servicing them. It doesn’t get better than that truly. Always helpful, always friendly and always on time...Wouldn’t go anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Kenny Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Wayne Quik
May 21, 2018 -

Ed Morse Sawgrass Auto Mall responded

Thank you for the great review. We appreciate you. Ed Morse Corporate Offices

April 14, 2018

"Aldo at Buick Service is the Best"

- BILLY13

For 2 Buicks over a few years, Aldo has consistently provided great, consistent service. I appreciate his advice and the positive results for my cars.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Ducasse
Apr 16, 2018 -

Ed Morse Sawgrass Auto Mall responded

We are pleased to hear about your great service experience, thanks for sharing! Ed Morse Corporate Offices

March 30, 2018

"The service department tried their best to take advantage."

- Krissummer

I brought my car in because it was saying it was overheating. They proceeded to tell me I needed ALL 6 coolant hoses replaced and quoted me $718. I ended up calling around to 3 different Chevrolet dealerships that told me that was almost impossible on a barely 4 year old car. When I asked them to show me the leaks they told me that it would make a MESS on the ground, and it was better if I took my car somewhere else. Then they had the audacity to say I owe them $132. I asked to see the paperwork because no such fee was on it when I signed, and written on a box that said you agree to charges of up to______without authorization was 132 in pen. When I signed the paperwork there was no hand writing anywhere the Service guy named AJ wrote it in afterward. I had my car towed to another dealer and the fixed the ONE (1) hose that needed replacement and the Surge tank that was cracked (which they NEVER mentioned) for $262. I don't know for sure that they tried to take me for more money because I am a woman, but it certainly felt that way. P.S I spoke with a Service and Parts Manager who listened and seemed to want my feedback but based on the recent reviews this is a problem going on for awhile, and I need to let others know my experience in hopes they can avoid what I had to go through.

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Recommend Dealer
No
Employees Worked With
AJ
Apr 09, 2018 -

Ed Morse Sawgrass Auto Mall responded

We apologize if your experience with our Ed Morse Sawgrass Auto Mall team has been negative or inconvenient to you in any way. Please reach out to Harry Astor, General Manager, at 954-846-9799 at your earliest convenience. Ed Morse Corporate Offices

December 20, 2017

"Thanks Service Center"

- Happy Chevy Owner

Top notch employees that offered great customer service and went beyond the call of duty to accommodate my time restraints. From the service appointment scheduler all the way to the shuttle driver, this experience was great.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
David Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Donna Munoz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shuttle driver was very pleasant also.
Dec 20, 2017 -

Ed Morse Sawgrass Auto Mall responded

Thank you for sharing your top notch service experience! Ed Morse Corporate Offices

December 10, 2017

"Great Service but"

- Farr

The service on my Cadillac was great, my only problem is that my vehicle always leave with door dings, I don't think the technicians are careful enough when opening doors of vehicles

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Recommend Dealer
Yes
Employees Worked With
Can't remember name
Dec 11, 2017 -

Ed Morse Sawgrass Auto Mall responded

We are happy to hear about your great service experience, should you need further assistance, please reach out to our service team. Ed Morse Corporate Offices

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