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Ed Napleton Acura

Elmhurst, IL

4.5
776 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 776 reviews

March 30, 2023

Fantastic experience her at Napleton Acura kudos to them and to Francisco for helping me as much as he did More

by Joe Goldberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Rivera
Apr 02, 2023 -

Ed Napleton Acura responded

Joe Goldberg, thank you for your high star rating. We're happy to see that your experience with us was excellent! We want all our customers to feel this way when leaving our dealership! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x 2339/x2378 marta.nilles@napleton.com

March 29, 2023

Worked with Izzy who made the experience super easy and he was super knowledgeable about the car and answered any question I had. Highly recommend talking to Izzy when you get there More

by Brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzy Torres
Mar 31, 2023 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, Brandon! We hope we can continue to be of service to you down the road! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

March 28, 2023

Steven Martin is the Salesman he was vary helpful in my buying decisions glad we met More

by Harrisnigel017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Quach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Martin
Mar 30, 2023 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, Harrisnigel017! We hope we can continue to be of service to you down the road! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

March 28, 2023

I couldn't have asked for a better car buying experience! ! If you want the best car buying experience, go ahead and ask for Penny and Aleks! I am letting all my friends and family know!! More

by Barbara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandra and Penelope
Mar 30, 2023 -

Ed Napleton Acura responded

Barbara, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

March 27, 2023

This dealership definitely did not hold up to positive reviews I've seen so far. They literally sold my wife a lemon, kept stating they would fix the steering problem. Had the car in their shop multiple t More

by Mrjoe.wdealz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Savi
Mar 30, 2023 -

Ed Napleton Acura responded

Mrjoe.wdealz, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Regards, Angela Rivera Customer Relations Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

March 27, 2023

Jovany helped us get a great deal on our new RDX. His manager was also extremely understanding of what we wanted! More

by Richmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovany Fragoso
Mar 30, 2023 -

Ed Napleton Acura responded

We're glad to hear our Staff took such great care of you, Richmorris! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

March 25, 2023

Steve Martin gave me great Info on my forte and thinking about purchasing a car. More

by Philguy
Recommend Dealer
Yes
Employees Worked With
Kyle Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Quach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Martin
Mar 27, 2023 -

Ed Napleton Acura responded

Hi Philguy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 25, 2023

Had a great experience working with Steven Martin. They have a big inventory and friendly staff! More

by ryheldt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Martin
Mar 27, 2023 -

Ed Napleton Acura responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We appreciate you choosing Chicago-land's #1 Acura Dealership!

March 24, 2023

I'm an out of state buyer and I had trouble getting a return call who could help - lot's of generic contact trying to schedule me to come into the dealership, but no one contacted me who could help. In More

by johno51
Recommend Dealer
No
Employees Worked With
Call Center staff
Mar 27, 2023 -

Ed Napleton Acura responded

Johno51, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you would be so kind and please reach out to us at (630) 941-4300 ext 2339/2378. We would like to work towards a resolution. Your comments play a key role in the success of our business, so we hope to speak with you soon. Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura kIA of Elmhurst 630-941-4300 ext 2339\/2378 julissa.varela@napleton.com

March 23, 2023

Andre was a big help, assisted us the moment we walked through the door. Constantly checked on us during the waiting process, thank you Andre! More

by Kenny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre
Mar 26, 2023 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Kenny! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Acura! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

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