Ed Napleton Acura

Part 2: After my initial experience, the service department agreed to provide the two items I originally requested when purchasing my vehicle, window tinting and painted brake calipers. This was cle department agreed to provide the two items I originally requested when purchasing my vehicle, window tinting and painted brake calipers. This was clearly done in an attempt to prevent me from submitting my first review. The window tinting was completed without issue, though again I was not offered a loaner or Lyft but a shuttle ride to work. When it came time to paint the calipers, everything went downhill. First, they claimed they couldn’t find anyone to do the job. Then I was told an employee in the service department could paint them, but only if I signed a waiver that would void my brake warranty. This waiver was pushed by the service manager, Bryan, and I refused. No customer should be pressured into signing away a warranty for a service the dealership has done for me before on my 2023 Kia K5, Wade handled this, without any waiver and without any issues afterward. Their next “solution” was to order caliper covers. They didn’t fit. So once again, we were right back at the beginning. They had my car 15 days and still did not complete the work. To make matters worse, there was little to no communication initiated by them. I had to constantly reach out just to find out what was happening with my own vehicle. Although I was given a loaner this time, I ended up in it for two weeks while absolutely nothing was accomplished. It is extremely disappointing that after trying to stop me from posting an honest review, the dealership still failed to follow through on their own promises. I should not be inconvenienced, pressured to void my warranty by Bryan, left without my car for 15 days, or forced to chase down updates because of their inability to deliver what they agreed to. This is not how loyal, long-term customers should be treated, and it only strengthens every concern raised in my first review. More

I have owned either a Honda or Acura for over 36 years. I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the I had electrical problem with my 2020 Acura within the first year. This dealership did not have the capability to even attempt to ascertain what the problem was and how to correct it. After my warranty period had expired, the Service Manager laughed and said you can bring your car in and we will evaluate. I have since gone to another dealership and they have done a software reset…it seems to be working. Find another dealership before you work with this one. More

Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Se He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!! More

Acura Service is always exceptional and had great service everytime i bring my vehicle in for service. everytime i bring my vehicle in for service. More

Houston and Wade is very patient explain the mainteinance plan, helped me with my service visit, great team work plan, helped me with my service visit, great team work More

worst service department and manager is very arrogant and he said it like waiting at a doctors office it took them 3 hours for a basic oil change with nobody in the waiting room and nobody came in for the wh he said it like waiting at a doctors office it took them 3 hours for a basic oil change with nobody in the waiting room and nobody came in for the whole time THEY GET A BIG ZERO I wonder if Mr. Napleton knows what is going on at this delership they have no respect for costumers More

Steven Martin was helpful with giving me an understanding of how car service works. He's very knowledgeable. If and when I decide to buy/trade my vehicle I will choose him. of how car service works. He's very knowledgeable. If and when I decide to buy/trade my vehicle I will choose him. More

Wonderful service from Sam, 1st time service my 23 Mdx, bought a car from Wade 6 month ago, loves my car, good service from service department bought a car from Wade 6 month ago, loves my car, good service from service department More

Picked up the mats from Sam and Seyun, great service from service department. happy with my car service department. happy with my car More