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Ed Napleton Acura - Service Center

Elmhurst, IL

4.7
103 Reviews

103 Reviews of Ed Napleton Acura - Service Center

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September 28, 2022

Fantastic customer service with Jovany and JD from start to finish! Would highly recommend to family and friends. More

by Fatima Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovany, JD
Oct 01, 2022 -

Ed Napleton Acura responded

Fatima Garcia, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

September 28, 2022

I am super impressed with the customer service of Jovany! He was very welcoming, knowledgeable of his cars, took his time to answer all our questions and made us feel comfortable as we looked around. I would More

by Nancy Bahena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovany
Oct 01, 2022 -

Ed Napleton Acura responded

Nancy Bahena, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ed Napleton Acura. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

September 27, 2022

Looking for a new vehicle to help families in need. Look forward to it. Thanks Clif for the recommendation. More

by tfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifton R
Sep 28, 2022 -

Ed Napleton Acura responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Ed Napleton Acura as your first choice for all your vehicle needs. We appreciate you choosing Chicago-land's #1 Acura Dealership!

September 27, 2022

Great experience. at Ed Napleton Acura with the help of Mrs Jucan. She was informative and extremely patient. I will recommend my friends and family and I am so in lov More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hitko Kadric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Sep 29, 2022 -

Ed Napleton Acura responded

Congratulations on your new car, Monica! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

September 27, 2022

Came in today just looking but wilson is good at his job showed me the new 2023 Acura integra i had to get it he got me a good deal More

by marquisfitzpatrick5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitko Kadric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Ed Napleton Acura responded

Congratulations on your new car, Marquisfitzpatrick5! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

September 27, 2022

Amazing dealership, will start recommending other clients to come here! Jovany is very polite and knowledgeable, he knows how to help his customers, very grateful for his aid on my purchase! More

by d.f430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovany
Sep 29, 2022 -

Ed Napleton Acura responded

D.f430, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com

August 31, 2022

Every time I get service of my vehicle, Michael Tapia does a great job taking care of me! More

by patryk.a.stanczak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tapia
Sep 03, 2022 -

Ed Napleton Acura responded

Hi, we're glad to hear you found Michael to be so informative and helpful. We appreciate you choosing Chicago-land's #1 Acura Dealership!

June 28, 2022

Great customer service. Wanted to check out the inventory cause eventually I want to buy a car and everyone there was very helpful. Can’t wait to come back and drive out wit More

by Jokage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Flavio
Jun 30, 2022 -

Ed Napleton Acura responded

Jokage, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relations Manger Ed Napleton Acura/Kia/ 630-782-9300 x2378 marta.nilles@napleton.com

April 04, 2022

This dealership is very exceptional and very tolerated. The worker Marlon Richard is a very kind and very polite young man, knows the place very well. He answered any question we ask for concern and furthe More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Richard
Apr 06, 2022 -

Ed Napleton Acura responded

Hi Robert, we're glad to hear you found Marlon to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

February 25, 2021

I visited Ed Napleton Acura Kia dealership today and the service i received was excellent, Lewis is a very Professional Service Employee. Thanks for the accommodation provided. More

by Lindsey.gooden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis in the Service Department
Feb 26, 2021 -

Ed Napleton Acura responded

Lindsey.gooden, we appreciate you choosing Ed Napleton Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 630 296 5096 disa.degrazia@napleton.com