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Ed Napleton Honda St. Peters
St. Peters, MO
1,848 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,848 reviews
Helpful June 22, 2022
Brian Ruess was exceptional! He was friendly, courteous to my needs w/ buying, knowledgeable with the car I was looking at & very helpful with helping me choose the right car for He was friendly, courteous to my needs w/ buying, knowledgeable with the car I was looking at & very helpful with helping me choose the right car for me. Additionally the whole staff that was great to work with and made my first ‘new’ car buying experience easy & quick. I wasn’t overwhelmed and they got me to the price I needed with making me feel uncomfortable or buy a car that wasn’t right for me. Highly recommend the crew at this dealership! Will be back if my car needs ever change in the future. More
by Shay
Employees Worked With
Other Employees :
I didn’t work with Ben but he approached me while I was waiting and was very friendly while we spoke and he thanked me for my services as a jurse, Thad Lewis
June 22, 2022
Sat for 3 hours the first night, mostly jibberish - nice people - but waste of our time. Should have left and never returned. We wanted the car and returned the next night with our trade in and asked them people - but waste of our time. Should have left and never returned. We wanted the car and returned the next night with our trade in and asked them to have the car ready, and we would pay cash- not needing financing when we got there. The car was ready. But only had 1/8 tank of gas, after spending $28K cash on the car. Really cheap on the trade-in, they went back and forth in classic dealership fashion. Talked to at least 5 people, fake best friend talk, waste of our time. Being stern didn't work. Questions such as "Is there a second key?" and "why did the display reboot?" were answered with silence...They would go away and leave us wondering - where in the xxxx did they go. Financing guy was shifty and moved numbers around baiting and switching the entire time. After 3 more hours the second night we left with car fed up and ready for bed. 6 weeks later our title is still not in our hands, they have to issue a check to us to offset the penalty we will have to pay for late filing of the title. Instead of letting us know when we will get the title, they keep asking US to call back to check on it. They said come and get it today, but still wasn't ready, good thing we called first before driving all the way over there. Poor customer service and communication. "We will take care of you" and "I'm working for you" kept coming up. This is the last car I buy from a dealership. Carvana next time. Telling all my friends. More
by kbart69green
Employees Worked With
June 20, 2022
Christopher Odegard is AWESOME! Honest, fast, polite. Will definitely deal with him again. Great experience. Honest, fast, polite. Will definitely deal with him again. Great experience. More
by Aatrumpet
Employees Worked With
June 20, 2022
Ben and Jalen helped meet our needs. We drove 3.5 hours and it was a good thing we did. We walked out happy and will be back in the future. We drove 3.5 hours and it was a good thing we did. We walked out happy and will be back in the future. More
by tgreen199
Employees Worked With
Ben Robertson
June 19, 2022
Brian was great about keeping updated on the arrival of my car! He made it a stress free experience. my car! He made it a stress free experience. More
by pkdonnelly56
June 19, 2022
I am writing a second review because I am soooooo incredibly happy with my new car and the service I received from this dealership. Ben Pilla was amazing at getting us started with the sale of my Hon incredibly happy with my new car and the service I received from this dealership. Ben Pilla was amazing at getting us started with the sale of my Honda. He was very personable and knowledgeable and made us very comfortable with the purchase. He was very helpful on getting us the deal we wanted. Thad Lewis was also super awesome in the finance department. He took very good care of us and overall the experience was low stress and more exciting the way buying a car should be. I highly recommend this dealership and the staff as everyone was very professional and friendly. I left feeling confident and elated about my new car! More
by dnlmcguire.dm
June 09, 2022
Had a great experience here, found a very nice used Jeep Grand Cherokee. Staff greeted me when I got out of my car and introduced me to my sales person Alecha. (You should ask for her- super nice and profes Grand Cherokee. Staff greeted me when I got out of my car and introduced me to my sales person Alecha. (You should ask for her- super nice and professional). More
by Jeanrx4u
Employees Worked With
Alecha Blackmon
