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Ed Napleton Honda St. Peters

St. Peters, MO

4.6
1,875 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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4780 North Service Rd.

St. Peters, MO

63376

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Showing 1,875 reviews

May 19, 2022

Great experience Ben is super cool and made this process painless Thank you for my beautiful New Denali I came from Columbia and I would recommend this place to my friends More

by Garretta16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Ed Napleton Honda St. Peters responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ben here at Ed Napleton Honda in St Peters! We hope you continue to choose us for all your automotive needs! Take care!

May 18, 2022

Brian doesn’t follow up after purchasing a vehicle. He’s slow to return phone calls and doesn’t keep promises. He promised to get me floor mats for 2020 Jeep Rubicon that didn’t have them at the time o More

by Hgrace702
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Reuss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thad Lewis
May 20, 2022 -

Ed Napleton Honda St. Peters responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 16, 2022

Tristan Ries was a great salesman Would definitely buy from him again Very pleasant to work with More

by Christine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Ed Napleton Honda St. Peters responded

Thank you so much for sharing your recent experience with us, Christine! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 16, 2022

Experience as a whole was horrible but Jalen was awesome. Robert did what he could to help me as well. More

by Kelsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jalen, 5 stars
May 18, 2022 -

Ed Napleton Honda St. Peters responded

Hello Kelsey, we appreciate you taking the time to leave us this feedback. If there is anything that we can do to assist you, please give our Customer Experience Manager a call at 636-926-1503.

May 14, 2022

Had multiple cars available for a test drive, answered all of our questions, Ben is very friendly and knowledgeable More

by Jessica A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Ed Napleton Honda St. Peters responded

Hi Jessica, thank you for your kind review; we are happy to pass along your comments to Ben here at Ed Napleton Honda in St Peters! Our team is available should you require any extra help.

May 14, 2022

Both my sales rep Brian and Jonathan in Finance made the whole process quick and easy! More

by Jay Worth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Reuss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Scruggs
May 16, 2022 -

Ed Napleton Honda St. Peters responded

Hi Jay, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

May 13, 2022

Jalen was very helpful with getting me what u want and taking time with me he's very knowledgeable More

by Denr7474
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Ed Napleton Honda St. Peters responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jalen here at Ed Napleton Honda in St Peters! Our team is available should you require any extra help.

May 13, 2022

If you work for a shady dealership it makes you a shady dealer. You k kw the practices well enough that you guilty by association. More

by ajlichtinger4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Mitchell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Booker, Jesse Rosenthal
May 15, 2022 -

Ed Napleton Honda St. Peters responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, please reach out to us at (314) 486-9292 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

May 12, 2022

Ben, was a great help in showing the car I was looking for and everyone else involved was very nice and helpful in getting us to come to a price we could agree with. Considering the market it was still a More

by AD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Ed Napleton Honda St. Peters responded

Hi Ad, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2022

I took my car back for the tire warranty. I was told the damage would not be covered. I told them to put the donut back on and I'd go somewhere else. I got a call 5 Minutes later. They said More

by ajlichtinger4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Dempsey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mitchell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Jones
May 12, 2022 -

Ed Napleton Honda St. Peters responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our Customer Experience Manager at (636) 926-1503 and we will work with you personally in rectifying the issues you experienced.

May 13, 2022 -

ajlichtinger4 responded

No thanks, already reach out to the attorney general

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