Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,516 reviews
September 11, 2018
VERY HIGH PRAISE. I have very high praise for John Syriana (General Sales Manager) and Gerald Griffin (Salesperson) who goes by GG. I am an experienced car buyer and I I have very high praise for John Syriana (General Sales Manager) and Gerald Griffin (Salesperson) who goes by GG. I am an experienced car buyer and I can say very confidently that you can't find a more genuine individual in both John and GG. And the best deal to boot! They are truly a pleasure to do business with. I know they have mine. More
by Sandy
September 10, 2018
Great service, was very happy with my experience. Bought a car from Napleton, with the help from Monica Martisek. I was very pleased with the whole process, and Monica was extremely knowledgeable and Bought a car from Napleton, with the help from Monica Martisek. I was very pleased with the whole process, and Monica was extremely knowledgeable and helpful. Did not feel any pressure during the process, and would highly recommend buying from Napleton and using Monica as a sales associate. I plan on looking for my next car at this dealership with the help of Monica again. More
by pb04
September 05, 2018
I very much enjoyed working with the salesman Howard Becker. Howard was helpful, knowledgeable, but not pushy. That made all the difference! I would be happy to work with Howard on other vehicle purchases in the Howard was helpful, knowledgeable, but not pushy. That made all the difference! I would be happy to work with Howard on other vehicle purchases in the future. More
by Imrf
September 04, 2018
Great experience received at the dealership Mickeal Klein is great helpful staff he can reduce the payments to lower cost. Thanx Mickeal for your help I’ll recommande this dealer who want to h Mickeal Klein is great helpful staff he can reduce the payments to lower cost. Thanx Mickeal for your help I’ll recommande this dealer who want to have smooth transaction More
by Bougrinea1
September 04, 2018
Highway robbery for an oil change $80. Went for an oil change today and was charged twice what another dealership would’ve cost me. Believe me it would benefit you to shop around. I have p Went for an oil change today and was charged twice what another dealership would’ve cost me. Believe me it would benefit you to shop around. I have purchase all of my cars from them but will not be doing so in the future. Call other dealerships and compare their prices. I paid $80 for an oil change and called another dealership and their price was $44.95 plus tax. They’re friendly but the price is too high. The other dealership also gives cards to punch for free oil changes after you’ve paid for 5. They are close to me but next time I’ll travel. More
by Ruthie
Employees Worked With
Don’t remember names
September 01, 2018
Good experience I am in the market for a new suv and my salesman Eli was very knowledgeable and helpful in telling me about the different suvs Honda has. He knew his I am in the market for a new suv and my salesman Eli was very knowledgeable and helpful in telling me about the different suvs Honda has. He knew his stuff that’s for sure. The dealership was clean and everyone was friendly. I didn’t feel rushed or pressured at all. More
by Bl502
Employees Worked With
Eli Yacoub
August 31, 2018
Bought a car After reviewing several makes of cars .I once again decided on a Acura . Sam Bader made the buying experience pleasurable. Great people to deal with a After reviewing several makes of cars .I once again decided on a Acura . Sam Bader made the buying experience pleasurable. Great people to deal with and Sam Bader is very Friendly. I will use this dealership again. More
by Mary
Employees Worked With
August 31, 2018
Gerald Griffin was a great Honda sales rep. Have always had a pleasant experience with Honda in Oak Lawn. Recommend Gerald Griffin for sales rep-very professional and helpful in more ways than Have always had a pleasant experience with Honda in Oak Lawn. Recommend Gerald Griffin for sales rep-very professional and helpful in more ways than expected. RGS More
by RGS,13
August 29, 2018
Very Fair Very Fair Mike Klein was born to sell cars, let me tell you. The man gave me a very fair deal, very fair indeed. He even had candy for each one of my 13 childre Mike Klein was born to sell cars, let me tell you. The man gave me a very fair deal, very fair indeed. He even had candy for each one of my 13 children, what a guy! More
by Jsweeney95
Employees Worked With
Michael Klein
August 29, 2018
The Dealer to trust David Reiser is who you need to contact when you are looking for a new Honda. David treated me and my family with respect and honesty all throughout m David Reiser is who you need to contact when you are looking for a new Honda. David treated me and my family with respect and honesty all throughout my purchase. More
by nickib
Employees Worked With
