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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
August 07, 2018
Looking for a car for my daughter I have started the search for a car for my daughter and I consulted with Howard Becker for his expertise. He was very knowledgeable, polite and made I have started the search for a car for my daughter and I consulted with Howard Becker for his expertise. He was very knowledgeable, polite and made me feel comfortable asking questions. Thank you for such a great experience. More
by RikkiB
Employees Worked With
Howard Becker
August 07, 2018
Car Purchase The salesperson I saw was Howard Becker. He was very professional and courteous and was very knowledgeable about the vehicle I was interested in purch The salesperson I saw was Howard Becker. He was very professional and courteous and was very knowledgeable about the vehicle I was interested in purchasing for my business. He answered all my questions without hesitation and he made my experience in a possible vehicle purchase a pleasant one. More
by Horrorfiend
Employees Worked With
Howard Becker
August 07, 2018
Thanks Howard Becker for being #1 I want to give a big shout out to Howard Becker for taking the time to listen and answer all of our questions. My daughter loves her new Car. I’ I want to give a big shout out to Howard Becker for taking the time to listen and answer all of our questions. My daughter loves her new Car. I’m sending all my friends to you. Thanks Matt More
by MattI
Employees Worked With
Howard Becker
August 05, 2018
Best experience Mike was such a huge help in my purchase of my Honda Fit! He is super patient and knowledgeable even bought us dinner after! I’d definitely recommend Mike was such a huge help in my purchase of my Honda Fit! He is super patient and knowledgeable even bought us dinner after! I’d definitely recommend Ed Napleton Honda, mike and John! Great deals More
by Jaspopoca
August 05, 2018
Bob is amazing Bob really went the extra mile today for me in helping be purchase my new Honda CR-V! They were under staffed for the day and he ended up having to st Bob really went the extra mile today for me in helping be purchase my new Honda CR-V! They were under staffed for the day and he ended up having to stay late to help me close my sale and he was so kind and accommodating to us. Thank you so much Bob! More
by SamDennisOchoa
Employees Worked With
August 03, 2018
Great service!! Monica is a very great worker and always seems to have a answer to all my questions. She is the first person to help and is always the nicest! I reall Monica is a very great worker and always seems to have a answer to all my questions. She is the first person to help and is always the nicest! I really recommend talking to Monica if you’re looking for a new or used car! More
by Priscillalynn13
Employees Worked With
August 03, 2018
Great personalized services Came in & discussed upgrading my car. Monica made it easy, excellent product knowledge & accuracy with paperwork Went from old technology to the m Came in & discussed upgrading my car. Monica made it easy, excellent product knowledge & accuracy with paperwork Went from old technology to the modern & it’s so much easier More
by happytoo
Employees Worked With
August 03, 2018
Mike Klein was awesome. Ask for him Worked thru some miscommunication on the used car pricing methodology. They were short a finance manager so took way to long to get the deal done. Worked thru some miscommunication on the used car pricing methodology. They were short a finance manager so took way to long to get the deal done. But thankfully napleton had a excellent salesman in mike who saved the day. More
by Mike123
August 01, 2018
Family Monica made me feel like family as soon as we met. The entire sales experience was simple and relaxing. I would recommend her to anyone who is interes Monica made me feel like family as soon as we met. The entire sales experience was simple and relaxing. I would recommend her to anyone who is interested in buying a car there. More
by macgyver
Employees Worked With
August 01, 2018
Sales Howard was very knowledgeable of the cars and was helpful in my decision process. He was very friendly and personable with a great sense of humor. Howard was very knowledgeable of the cars and was helpful in my decision process. He was very friendly and personable with a great sense of humor. More
by Jams
Employees Worked With
Howard Becker
