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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,518 reviews
August 03, 2018
Great service!! Monica is a very great worker and always seems to have a answer to all my questions. She is the first person to help and is always the nicest! I reall Monica is a very great worker and always seems to have a answer to all my questions. She is the first person to help and is always the nicest! I really recommend talking to Monica if you’re looking for a new or used car! More
by Priscillalynn13
Employees Worked With
August 03, 2018
Great personalized services Came in & discussed upgrading my car. Monica made it easy, excellent product knowledge & accuracy with paperwork Went from old technology to the m Came in & discussed upgrading my car. Monica made it easy, excellent product knowledge & accuracy with paperwork Went from old technology to the modern & it’s so much easier More
by happytoo
Employees Worked With
August 03, 2018
Mike Klein was awesome. Ask for him Worked thru some miscommunication on the used car pricing methodology. They were short a finance manager so took way to long to get the deal done. Worked thru some miscommunication on the used car pricing methodology. They were short a finance manager so took way to long to get the deal done. But thankfully napleton had a excellent salesman in mike who saved the day. More
by Mike123
August 01, 2018
Family Monica made me feel like family as soon as we met. The entire sales experience was simple and relaxing. I would recommend her to anyone who is interes Monica made me feel like family as soon as we met. The entire sales experience was simple and relaxing. I would recommend her to anyone who is interested in buying a car there. More
by macgyver
Employees Worked With
August 01, 2018
Sales Howard was very knowledgeable of the cars and was helpful in my decision process. He was very friendly and personable with a great sense of humor. Howard was very knowledgeable of the cars and was helpful in my decision process. He was very friendly and personable with a great sense of humor. More
by Jams
Employees Worked With
Howard Becker
July 31, 2018
Short, Sweet, Simple, Satisfying! Monica was a great help. I had an idea of what I wanted and she gave me her best options. I’ve never had such a simple satisfying experience! I will b Monica was a great help. I had an idea of what I wanted and she gave me her best options. I’ve never had such a simple satisfying experience! I will be back in the future and I’ll be telling everyone about Ed Napleton and Monica! Excellent service! Thanks! More
by Tay
Employees Worked With
July 31, 2018
First Timer This was my first time buying a car on my own and was very confused and nervous. Monica was such a huge help explaining my options and directing me to This was my first time buying a car on my own and was very confused and nervous. Monica was such a huge help explaining my options and directing me toward a car that was both affordable and adaptable for my lifestyle! She made the process seem easy and I walked away very satisfied More
by KatieCetra723
Employees Worked With
July 30, 2018
above and beyond ive been to 4 other dealership before i got to ed napleton in oak lawn, right away i was greeted by peter czachor . he assisted me with everything an ive been to 4 other dealership before i got to ed napleton in oak lawn, right away i was greeted by peter czachor . he assisted me with everything and showed me all the features in the car that i wanted. couldnt be any happier with my purchase! will definitely refer to anyone looking for a honda car! More
by carjoe
July 30, 2018
super easy process i buy cars almost every other year and this experience with peter czachor is by far the smoothest transaction ever. everything i need to know was expl i buy cars almost every other year and this experience with peter czachor is by far the smoothest transaction ever. everything i need to know was explained to me. no waiting over 4 hours, just plain great! peter know his stuff! very informative! he's the guy to call! More
by mindy00
Employees Worked With
Piotr Peter Czachor
July 29, 2018
Best car purchase experience Tony, MJ, and Mary treated us like family. We drove 7.5 hours to purchase the car. They were attentive to our need to get back on the road quickly. Th Tony, MJ, and Mary treated us like family. We drove 7.5 hours to purchase the car. They were attentive to our need to get back on the road quickly. They were easy to deal with during the buying process. We never felt pressured. It was worth the drive! More
by JC
Employees Worked With
Mary Moniuszko, Tony Chippas, Mutaz Abualsamen
