Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,513 reviews
July 31, 2018
Short, Sweet, Simple, Satisfying! Monica was a great help. I had an idea of what I wanted and she gave me her best options. I’ve never had such a simple satisfying experience! I will b Monica was a great help. I had an idea of what I wanted and she gave me her best options. I’ve never had such a simple satisfying experience! I will be back in the future and I’ll be telling everyone about Ed Napleton and Monica! Excellent service! Thanks! More
by Tay
Employees Worked With
July 31, 2018
First Timer This was my first time buying a car on my own and was very confused and nervous. Monica was such a huge help explaining my options and directing me to This was my first time buying a car on my own and was very confused and nervous. Monica was such a huge help explaining my options and directing me toward a car that was both affordable and adaptable for my lifestyle! She made the process seem easy and I walked away very satisfied More
by KatieCetra723
Employees Worked With
July 30, 2018
above and beyond ive been to 4 other dealership before i got to ed napleton in oak lawn, right away i was greeted by peter czachor . he assisted me with everything an ive been to 4 other dealership before i got to ed napleton in oak lawn, right away i was greeted by peter czachor . he assisted me with everything and showed me all the features in the car that i wanted. couldnt be any happier with my purchase! will definitely refer to anyone looking for a honda car! More
by carjoe
July 30, 2018
super easy process i buy cars almost every other year and this experience with peter czachor is by far the smoothest transaction ever. everything i need to know was expl i buy cars almost every other year and this experience with peter czachor is by far the smoothest transaction ever. everything i need to know was explained to me. no waiting over 4 hours, just plain great! peter know his stuff! very informative! he's the guy to call! More
by mindy00
Employees Worked With
Piotr Peter Czachor
July 29, 2018
Best car purchase experience Tony, MJ, and Mary treated us like family. We drove 7.5 hours to purchase the car. They were attentive to our need to get back on the road quickly. Th Tony, MJ, and Mary treated us like family. We drove 7.5 hours to purchase the car. They were attentive to our need to get back on the road quickly. They were easy to deal with during the buying process. We never felt pressured. It was worth the drive! More
by JC
Employees Worked With
Mary Moniuszko, Tony Chippas, Mutaz Abualsamen
July 27, 2018
Excellent experience all around! We came in thinking we would just be browsing and left with a beautiful Pilot. Sam was such a pleasure to work with. Fair and straightforward. We feel We came in thinking we would just be browsing and left with a beautiful Pilot. Sam was such a pleasure to work with. Fair and straightforward. We feel we got a great car for a great deal and Sam has been so helpful every step of the way. We HIGHLY recommend Ed Napleton of Oak Lawn AND If you would like a truly enjoyable car buying experience, ask for Sam Girgis! More
by AW1111
July 24, 2018
Monica is awesome This was my first car buying experience and Ed Napleton Honda was the place to go, so my mom said she has bought 3 Honda’s from them. But Monica was This was my first car buying experience and Ed Napleton Honda was the place to go, so my mom said she has bought 3 Honda’s from them. But Monica was the best she worked with me to help get the best car and deal for my budget. I was so nervous and she made me feel so comfortable. Thanks to Monica I have a brand new 2018 Honda Hrv and I love it. She truly is the best. More
by Dessyboo
Employees Worked With
July 23, 2018
Amazing Experience! Best experience I have ever had with purchasing a vehicle or even looking. From the phone calls, emails, and face to face communication with Monica I Best experience I have ever had with purchasing a vehicle or even looking. From the phone calls, emails, and face to face communication with Monica I finally got the vehicle I’ve always wanted! Monica helped me and was patient with me throughout the process and my decision making. If you want someone who is patient, friendly, and understanding go see Monica at Ed Napleton! Thanks Monica, you were great! More
by EAK123
Employees Worked With
July 23, 2018
Best sales service EVER! I’ve been to this dealership many times and Monica is always the one to be the first one to help me out! She always makes it easier to buy things and I’ve been to this dealership many times and Monica is always the one to be the first one to help me out! She always makes it easier to buy things and explains them very well! Every time I go here I ask for Monica because there is just no one else I’d rather talk to and be serviced with! She is very polite and friendly. I give this dealership 5 star because it really just is a great dealership with great employees and highly recommend visiting! More
by carlover
Employees Worked With
July 21, 2018
i purchase a 2015 crv my sales man was Bob Dalipi great experience with Bob Dalipi and the staff , Tony the used car manager, Got a great price the payment i wanted and very happy ... I would tell a great experience with Bob Dalipi and the staff , Tony the used car manager, Got a great price the payment i wanted and very happy ... I would tell all my friends about my purchase ... I love my CRV.... More
by Bellson39
