Back

Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Contact Dealership

5800 West 95th Street

Oak Lawn, IL

60453

Directions

By Type

Showing 1,518 reviews

July 27, 2018

Excellent experience all around! We came in thinking we would just be browsing and left with a beautiful Pilot. Sam was such a pleasure to work with. Fair and straightforward. We feel More

by AW1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samer Girgis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary in fianancing
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!

July 24, 2018

Monica is awesome This was my first car buying experience and Ed Napleton Honda was the place to go, so my mom said she has bought 3 Honda’s from them. But Monica was More

by Dessyboo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Dessyboo! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

July 23, 2018

Amazing Experience! Best experience I have ever had with purchasing a vehicle or even looking. From the phone calls, emails, and face to face communication with Monica I More

by EAK123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

Eak123, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

July 23, 2018

Best sales service EVER! I’ve been to this dealership many times and Monica is always the one to be the first one to help me out! She always makes it easier to buy things and More

by carlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Carlover! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 21, 2018

i purchase a 2015 crv my sales man was Bob Dalipi great experience with Bob Dalipi and the staff , Tony the used car manager, Got a great price the payment i wanted and very happy ... I would tell a More

by Bellson39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob - bashkim Dalipi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Chippas, Danielle Lee
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!

July 21, 2018

Absolutely love Ed Napelton Honda Monica made the whole buying a new car experience wonderful. She was extremely helpful and really worked with me. I referred my friends and family to More

by 123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, 123456! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 18, 2018

Just got My Civic R TYPE!!!! I was going into service to get my vehicle serviced and walked out with a new car of my dreams Piotr Czachor was professional and knew everything abou More

by JohnR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Piotr,john, dave , Piotr Peter Czachor
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!

July 02, 2018

unbelievable management There was a $15.99 charge not shown on the paper when I signed for the service. I told the manager that I was not aware of the charge and shouldn't pa More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the manager's name. But I will find out.
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

Sue, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (855) 280-3901 at your earliest convenience and we will do our best to resolve this with you.

May 30, 2018

Purchase of the new 2018 Honda Odyssey. Last week we have experienced excellent customer service from Sales Team and management during purchase of our new 2018 Honda Odyssey. Sales person MJ More

by Antoha75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mutaz Abualsamen
May 20, 2018

Helpful and honest Purchased a used Acura. Everyone I dealt with was nice, up front, and low pressure. Got in, drove, and out fairly quickly. Would recommend purchasing More

by Carbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Chippas, Eli Yacoub
...
107
...