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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
March 21, 2018
Great experience I normally don't like the car buying process but GG made this a great experience along with Russ made me comfortable took my time didn't rush me at al I normally don't like the car buying process but GG made this a great experience along with Russ made me comfortable took my time didn't rush me at all More
by Classic Auto 651
March 21, 2018
Bad customer service when buying a used car. Horrible customer service. my husband and I were waiting on a car to be fixed so we could buy it. But in the process the dealer sold the car for $200 Horrible customer service. my husband and I were waiting on a car to be fixed so we could buy it. But in the process the dealer sold the car for $2000 less and did not even have a manager contact us to see if we wanted to reselect and tell us that the car had been sold. Anyone buying a car here should proceed with caution. I will tell all my friends and family not to buy a car here!! More
by Shadia
Employees Worked With
Steve Ignowski
March 17, 2018
Great service Candice was great she got my civic in without a apponitment and I was in and out in less the a hour for a oil change and tire rotation. Great job Can Candice was great she got my civic in without a apponitment and I was in and out in less the a hour for a oil change and tire rotation. Great job Candice More
by Megan1327
Employees Worked With
Candice Noodwang
March 17, 2018
Great Service Jason and Dave are fantastic, i had my Honda serviced and they washed my car and it was ready when promised. What realy shocked me was the bill wss le Jason and Dave are fantastic, i had my Honda serviced and they washed my car and it was ready when promised. What realy shocked me was the bill wss less the quoted. Great job guys More
by Gegamer
Employees Worked With
Jason Siler, David Sobczak
March 16, 2018
exstremely helpful Tony Chippas & staff gave us a great experience with car buying They were extremely helpful.We walked out with car and are truly satisfied. T Tony Chippas & staff gave us a great experience with car buying They were extremely helpful.We walked out with car and are truly satisfied. Thank You!!!! More
by Jola52
Employees Worked With
Tony Chippas
March 16, 2018
New vehicle lease Monica was amazing. Warm, professional, patient. She made the experience smooth and easy and would definitely recommend her as a sales professional at Monica was amazing. Warm, professional, patient. She made the experience smooth and easy and would definitely recommend her as a sales professional at Napleton Honda More
by Csaffo3
Employees Worked With
March 14, 2018
Service was great Had my 2012 accord serviced was in and out in less then a hour. They washed my car and gave me a complete list of what needed to be done with no press Had my 2012 accord serviced was in and out in less then a hour. They washed my car and gave me a complete list of what needed to be done with no pressure to do anything. I am definitely going back to get my brakes replaced. More
by Dan0711
Employees Worked With
David Sobczak
March 12, 2018
Great service!!! The service was great and I’ll recommend Ed Napleton Honda in Oak Lawn to others. The salesperson to ask for will be Samuel Day & Tony Chippas (Used C The service was great and I’ll recommend Ed Napleton Honda in Oak Lawn to others. The salesperson to ask for will be Samuel Day & Tony Chippas (Used Car Manager) amazing and both were attentive to what I shopping for. More
by Kisha44
March 11, 2018
Buying a car My car buying experience was awful, until I went to Ed Napleton. I worked with Mutaz and Tony and they made sure that I was in the car I loved at a p My car buying experience was awful, until I went to Ed Napleton. I worked with Mutaz and Tony and they made sure that I was in the car I loved at a price I could afford! I had nothing but a please tell experience here, and I would recommend this place to anyone looking to have a hassle free, car buying experience! More
by AliciaB88
Employees Worked With
Tony Chippas, Mutaz Abualsamen
March 11, 2018
No pressure sales After several visits to other car dealers looking at used cars I stopped at Napelton Honda and found a really decent used car and had the pleasure of After several visits to other car dealers looking at used cars I stopped at Napelton Honda and found a really decent used car and had the pleasure of working with Salesman Tahir and Used Car Manager Tony Chippas Very easy going, no pressure sales tactics was a relief compaired to all the other dealerships. I purchased the car and everything was A+ throughout. I would highly recommend visiting this dealership, one of the best on the southside. More
by Murph
Employees Worked With
Tony Chippas
