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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,519 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,519 reviews
December 12, 2016
Gerald Griffin is the best. Every experience at Napleton is great because of my salesman Gerald. He is so thoughtful and professional. He provided great training on how to operat Every experience at Napleton is great because of my salesman Gerald. He is so thoughtful and professional. He provided great training on how to operate my new car and would reach out to me just to see if I had any questions or concerns. More
by Debra Marillo
Employees Worked With
December 10, 2016
Waste of time! They do not honor the quote that they give you and they try to scam you by adding additional fees to the price. TERRIBLE CUSTOMER SERVICE! Will be ta They do not honor the quote that they give you and they try to scam you by adding additional fees to the price. TERRIBLE CUSTOMER SERVICE! Will be taking my business elsewhere! More
by Honda Girl
Employees Worked With
Other Employees :
Russ Ondo, Mutaz Abualsamen, Piotr Peter Czachor, Kathy Perales
December 10, 2016
Nex day So happy with my experience yesterday Last night I came in to purchase a 2015 civic ex pre owned walked out purchasing a 2017 Honda accord sport the s So happy with my experience yesterday Last night I came in to purchase a 2015 civic ex pre owned walked out purchasing a 2017 Honda accord sport the staff was very personable which made me feel like I was around friends I have know for years . Great jobs guys my sales guy was awesome no games no hassle and the manager was there to help out through the whole process will be sending all the Polish community there !!!!!! More
by PolishConstruction
Employees Worked With
Russ Ondo, Tony Martisek, Piotr Peter Czachor
November 20, 2016
Great Experience Had a great experience with MJ and Deedee today. Very professional, friendly, courteous and high quality service. No complaints. I am very happy with Had a great experience with MJ and Deedee today. Very professional, friendly, courteous and high quality service. No complaints. I am very happy with my new vehicle and recommend this dealer to others. They were very busy today but ensured we were taken care of in a timely manner without rushing us They also answered all questions we had for them and were more than willing to spend as mmuch time as we needed to ensure we were satisfied with the experience and comfortable with the situation when we left. Would highly recommend. More
by esonderman
Employees Worked With
Mutaz Abualsamen, Deedee Rauba
November 18, 2016
Great customer service Christopher Lammon is very helpful very time I go to Honda he makes sure I leave happy. I can ask him any questions and he will try to find out the a Christopher Lammon is very helpful very time I go to Honda he makes sure I leave happy. I can ask him any questions and he will try to find out the answers he will take his time with me to ensure that I understand, he doesn't rush me and thats what make a good customer service. I will recommend Ed Napleton Oak Lawn to my family and friends. Any questions or advice I definitely ask for Christopher Lammon! More
by Kassief17
Employees Worked With
Chris Lammon
October 31, 2016
Professional salesman Just wanted to say Sam Vega was a great salesman. Was looking around at one other dealership stop by here and pick up the court sport what a great dec Just wanted to say Sam Vega was a great salesman. Was looking around at one other dealership stop by here and pick up the court sport what a great decision salesman was really helpful honest and efficient. More
by Hondasport
Employees Worked With
October 21, 2016
Horrible experience and customer service I inquired about the car twice, asked about a carfax and Deedee Rauba said she will get it to me and asked me to be patient. I was waiting 3 days and I inquired about the car twice, asked about a carfax and Deedee Rauba said she will get it to me and asked me to be patient. I was waiting 3 days and could not be patient anymore I guess, I checked again and the car was sold! Great! Congratulations on sale! That is unbelievable! More
by Vlad
Employees Worked With
Deedee Rauba
October 19, 2016
Sylvia's Experience at Ed Napleton Honda was the best ! I keep going back to Ed Napleton because they always do everything that can be done in order for me to own a brand new car and I really like Honda's b I keep going back to Ed Napleton because they always do everything that can be done in order for me to own a brand new car and I really like Honda's because of the reliability of the vehicle. I never have any trouble and if I do Ed Napleton takes care of me immediately. Everyone there is so very helpful and willing to do all they can to assist and fix any concerns with my car. Friendliness is of the uppermost. Therefore I feel very secure in being the owner of an Ed Napleton automobile. I believe Gerald Griffin is one of the best salesman I have been fortunate enough to deal with, he really does an excellent job. More
by crv-se2016
Employees Worked With
Other Employees :
Tony Martisek, Jason Siler, Terry Niksic
October 17, 2016
Satisfied Samuel Day was a very nice salesman, he also arranged for the brakes to be repaired, Dave Reiser was also very helpful as was Christian Samuel Day was a very nice salesman, he also arranged for the brakes to be repaired, Dave Reiser was also very helpful as was Christian More
by Feeling Lied To
October 15, 2016
Samuel Day Jr. I purchased 2 cars with Samuel Day , always been there for me . He knows his job and do all to accommodate . Well done Samuel Day Jr.Thanks I purchased 2 cars with Samuel Day , always been there for me . He knows his job and do all to accommodate . Well done Samuel Day Jr.Thanks More
by JACKIE L HUBBARD
Employees Worked With
