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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,518 reviews

April 16, 2016

Good service for a change I just want to say thanks to Samuel Day for a great experience by far the best buying experience I have ever had?? More

by zyxder22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Urban
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you, Zyxder22, for reaching out to us. Your opinion plays an integral part in our customer service.

April 10, 2016

Great guys to do business with! I was looking for a new (to me) car and found a likely candidate here. Rafael was very thorough and easy to work with. They were prepared to make a de More

by rklein99
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Cartagena, Jr.
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Rklein99, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.

April 09, 2016

More than just an oil change Jason has always been so helpful, I even try to get my oil changed on days he's working. He has really made me understand why going to a dealership f More

by LisaWK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Siler
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you very much for sharing these comments, Lisawk.

April 08, 2016

Excellent This dealership has a well deserved reputation in my community of Oak Lawn. Its reputation was the reason that I chose to buy my car here. Overall, More

by RedCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ignowski, Wayne Thompson
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you very much for sharing these comments, Redcar.

April 05, 2016

Excellent & Professional Service I came in with the hopeful intention of purchasing a car. I knew what I wanted to buy. Mr. Gore was patient and explained all aspects to me. Our test More

by Christine_929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Gore
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Christine_929. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

March 26, 2016

Great experience Gg was so incredible helpful with me purchasing my 2016 Honda Accord sport! It was such a great experience and I would recommend everyone I know to bu More

by Joscelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek in finance!
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Joscelyn. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

March 22, 2016

Excellent Customer Service. I used to have my car serviced by Jason at another dealership and was very happy when I found out he was at a dealership closer to home. Jason is very More

by Y. Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Siler
Feb 08, 2017 -

Ed Napleton Honda in Oak Lawn responded

Y. Garcia, thank you for taking the time to leave us feedback.

March 21, 2016

Very knowledgeable service department! At first I was not a fan of Napleton Honda. I have had a few bad experiences with their service dept prior. Bought my vehicle from continental but l More

by Cheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ignowski, Jason Siler, David Sobczak
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Cheri, thank you for leaving this detailed feedback about your experience with Ed Napleton Honda of Oak Lawn Dealer.

March 19, 2016

Gerald Griffin is the BEST! It was a pleasure working with Gerald Griffin! He is very professional, courteous, patient, and efficient. Despite my difficult situation he still man More

by RaineyMia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the feedback, Raineymia. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.

March 08, 2016

SUPERIOR CUSTOMER SERVICE!!! Gerald was FANTASTIC! From the time I arrived at Ed Napleton Honda and Mr. Gerald Griffin ("GG") approached me with a kind smile and greeting, I wa More

by Ms Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2017 -

Ed Napleton Honda in Oak Lawn responded

Thank you very much for sharing these comments, Ms Jane.

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