Ed Napleton Honda in Oak Lawn

Make sure you double, and triple check all financing paperwork before signing anything at Napleton Honda @ Oak Lawn! After a horrific experience of dealing with a condescending & rude "Director of Sales paperwork before signing anything at Napleton Honda @ Oak Lawn! After a horrific experience of dealing with a condescending & rude "Director of Sales"...I was told to go meet with his son - the "Director of Finance" to fill out paperwork on the car I wanted (not the used car the Dir of Sales was PUSHING on me). I was almost done and about to walk out the door when I asked the Finance Dir. to verbalize the terms of my loan one more time...he (after his shady attempt to answer my question without telling me the number of months) admitted that the loan paperwork was for 3 more months than I had agreed on!! When I demanded to speak with the owner the Dir of Finance got angry and ripped up the paperwork and rewrote it with the terms I had agreed to. At that point I also demanded he take off the extended warranty he just sold me because I realized that the whole deal was crooked and could not trust anything they were saying/selling. When I was leaving this ignominious man barely shook my hand because he was angry he didn't get away with sticking me with 3 extra months of payments & an extended warranty. Nice way to do business. At the risk of sounding like a feminist...I would be remiss if I didn't advise any women (or even less vehicle-savy men) to make sure they bring somebody with them if they must visit this dealership. I felt like I was taken advantage of and again...the Director of Sales was extremely condescending. I don't care if he has been selling cars for 25+ years...after dealing with him, I now feel sorry for all of the vulnerable people he's ripped off in 25+ years. This dealership's only saving grace was the professional, non-pushy, friendly salesman that I had the pleasure of dealing with. Were it not for him, I would've walked out the door 5 minutes after meeting the Director of Sales. More

AVOID - AVOID - AVOID So my husband and I test drove a AVOID - AVOID - AVOID So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Che AVOID - AVOID - AVOID So my husband and I test drove a civic and went into the office to see what they would give for our trade in. I have a 2005 Chevy Euqinox AWD with 45K miles....with brand new tires First off, the salesman had no idea how to spell simple words. The first offer for my car was $7500. I said no deal. Then, for them to give us a higher price on my car they would have to run our credit to see if we qualified for the lower rate. We have like 740 but they said that you would have to have excellent credit....is 740 not good enough! So they ran our credit and yep we got the lower rate. So then they next offer was $8000... they went up 500 bucks. give me a break! So then Rick came over to talk to us and said "you could take your car up and down the strip and you won't get more than $8000 for it" and he also said that KBB should be put out of business because nobody gets what the trade in value says on there. honda website links you to kbb website to estimate your trade-in value. I asked for my keys and left. Within 5 minutes they called and raised the offer to 10K. I declined the offer and told them we were going else where. The general manager called and asked why they lost our business and I told him why. I haven't heard from anyone since. One other thing.....while we were sitting there waiting on our salesman, another customer walked out and within 15 minutes they were back at the dealership because the dealership gave in and called them back. This is NOT they way to do business and gain customers. AVOID!! AVOID!!! Very RUDE salesmen!! More

Wanted to buy a new CR-V for my daughter. After receiving two Internet quotes (one from Napleton), I visited the store, and saw the car I wanted just off the delivery truck. Wanted to buy the car receiving two Internet quotes (one from Napleton), I visited the store, and saw the car I wanted just off the delivery truck. Wanted to buy the car on the spot, and asked that the $129 lower price quote from the other dealer be met. After "speaking with his manager" for 20 minutes, Siddiqi told me, quote, "If you can buy the car for that price, you should." So, I did - at Muller in Highland Park. These people are dopes. More

My father, who's English is weak, asked me to call because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put because he's gotten the run-around for 3-weeks now on getting the car he just bought my 16-yr old sister fixed. It needed to have a new spoiler put on and some scratches taken off. First off, 2 weeks after the purchase, the dealership called my sister & scheduled a 10am apptnt to have the spoiler installed. No problem there. However, the serviceman then drove my sister to a shoppoing center where she can wait it out. By 5 o'clock, the car was still not done so my sister asked to be taken back to the dealership. They didn't even start on the car until she got back into the dealership! Why it took them this long & this teenage kid got dumped off at a shopping center is beyond me. Now, they tell her that they can't repair the scratches until the weather improves!!! That's not as bad as the reaction I got from the GENERAL MANAGER when I called to complain about the treatment my dad & sister have gotten! First off, I didn't even raise my voice to the guy; I specifically told him that I called to tell him about a problem & allow him the opportunity to redeem his reputation. After all, every salesperson cares about their reputation. Their livelihood depends on referrals...doesn't it?! Instead, this guys was an absolute a$$! He cut me off, told me I'm being melodramatic and then said that he doesn't "talk to anyone other than the person who bought the car!". This jacka$$ then said "you didn't even introduce yourself" which was the first thing I DID when he answered the phone! If he kept his trap shut & his ears open he would've caught that! The worst thing is that I never got to tell him about the scratches because he cut me off and hung up on me. I can NOT believe that this piece of work is the General Manager at this store! Honda is too good of a car to be tarnished by such awful salesmanship. More

This place is SHADY (that is an understatement). I found a car off of the internet. Was low-balled on our trade-in(expected it) and were ready to walk out. A tubby sales manager walks in to apologize beca a car off of the internet. Was low-balled on our trade-in(expected it) and were ready to walk out. A tubby sales manager walks in to apologize because he didn't have anything to do with that number. Supposedly one of his less experienced guys gave the price. Convinced us to stay and work the numbers out. Had an out-the-door price we all agreed on. They asked us to give them a couple of hours so they could clean up what I would consider a "rough" less than one year old vehicle. This part is my fault: I agreed (and I should have known better). After coming back to sign the papers and get a cleaned up car, the price of the vehicle had changed. Apparently they thought we loved the car so much we would agree to this bait and switch old-school shady tactic. They ended up being the last people I wanted to give my money to. Thank you Ed Napleton Honda for being complete xxxxxxxxxx. We bought a cleaner vehicle the next day for less and got more on our trade-in. Word of mouth advertising: it's a xxxxx. More

I called several Honda dealers over the phone to get a price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in price on a 2007 CRV. Most dealer's would not even help me, and others told me they were charging a premium over sticker. I called Napleton Honda in Oak Lawn and talked to Bobby Clifford, who is actually the finance manager, and he gave me a fair price. Once I got there the car was pulled up front and waiting for me. I took it for a test drive and was in heaven. I wound up leaving there in under two hours from start to finish. It was the best car buying experience evere. I will recomend all my friends and family to Ed napleton Honda. More

After receiving an online quote from Peggy, we drove an hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Ge hour away to purchase our car. Peggy had promised us a certain out the door price. We had an appointment with her at 7pm, and she never showed up. Gerald ended up taking care of us. After wasting 2 hours of my time, we finally started talking prices. Gerald came back after speaking to someone important and said there was a "miscommunication". How can someone "miscommunicate" via e-mail??? Peg lied, Gerald lied. Ed Napleton Honda suck...definately don't waste your time!!!!!! More

We have purchased three new Hondas from this dealer and regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving the regularly had our vehicles serviced there. After declining service experiences and a sneaky trick played at our last sale, we will not be giving them any more business. The service department started out great when we bought our first car from them in 1992, but in more recent years they have, in my opinion, tried to take advantage of my wife's lack of vehicle savvy. Among other things, they tried to convince her that: - no service had been done on the vehicle for about 15,000 miles, when in fact it had been serviced according to Honda's specifications; -she needed new brakes on the vehicle just 10,000 miles after they had done a complete bake job; - her vehicle was dangerously out of alignment, when two other servicing facilities (an independent shop and another Honda dealer's service dept) advised that no alignment was needed. In my experience, Ed Napleton's service prices are significantly higher than competitors' prices, including those of other local Honda dealer service departments. Also, watch out for outrageous shop fees. I have never had a shop fee of more than 10 dollars anywhere but Ed Napleton, where I had one for 25 bucks. When I bought our last car from them, they delivered it to me with door edge guards in place. I hadn't asked for them, but I figured they were being nice to a loyal customer. It wasn't until months later that I realized that the door edge guards had been installed to mask the fact that one of the doors was not properly aligned. As much as I would like to be able to patronize my local dealer and keep my sales tax funds in my home town, I will drive past Ed Napleton to another Honda dealership for future sales and service. More

The sales person at the dealer did a good job choosing and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. and convincing me to buy the car. However, once the decision was made the rest of the transaction was very sloppy, intransparent, and inefficient. There was no breakdown of the price, and when I asked why the car cost less than another one with more mileage, the answer was "I don't know". The extras I ordered were lumped into a single figure so I could not see how much each item cost. The purchase price was presented net of title and tax which added another 10%, but this was not included in the price we discussed. The price was simply reworked as a single line item literally on the back of an envelope. I was asked to bring a check 10 days after purchase. When I showed up, they made me wait for over an hour before discussing the transaction with me, while they prepared "paperwork". I have no idea why that was not done before I cam to the dealership. Then, the salesperson asked me "did you bring a cashiers check"? No, because no one asked me to do so. That would not have helped anyway, because the dealer added another 1400 dollars at the last minute using high pressure sales tactics for a 2nd warranty which they did not mention I needed until it was time to sign the check. However, "90% of our customers choose this option" they said. I still have no idea whether or not I threw that money away. Overall, it is a nice car, but a sloppy and unprofessional pricing and paperwork transaction. More

We were looking for used CR-Vs this week that we saw on their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. their website and Terrence found us looking on the lot. The car was not there but on an "extended test drive" but he wanted to try and make a deal. We kept explaining we just wanted to know the best price we could get and he stated he couldn't guarantee a price without knowing if we are financing, trading in, etc. Why would we sit down and go through all that when the car wasn't on the lot and we hadn't seen it. Needless to say, we are not stupid people, they are. They lost a sale by being extremely pushing and arrogant. I guess the rating speaks for itself. Stay away from this dealership! Two days later we purchased a great used CR-V from Joliet Honda and had a GREAT experience! More