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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,484 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,484 reviews
March 28, 2005
After my test drive, I made an offer, and was left to cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike in cool my heels for 20 minutes while Mike "talked to his sales manager." (Felt like I was Mr. Lundegard's customer in Fargo.) Upon returning, Mike insulted me by saying "If you can get the car at this price, more power to you." He didn't make a counter-offer at all.<br><br>The price I offered was one made to me that day by another dealer; the other dealer had a sale within the hour.<br><br>These are the most unprofessional people I've ever had the displeasure of dealing with. More
by jzeller
Employees Worked With
Mike Sadiqqi
Helpful March 10, 2005
I requested an Internet quote via Edmunds.com for the 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If 2006 Ridgeline and Ed Napleton was the "premeir" dealer chosen by Edmunds.com. In the quote, the destination charge was conveniently forgotten. If I would have chosen to drive to Ed Napleton, I would have gotten charged an extra $515.00 for my new Ridgeline (which I picked up last night from a BETTER dealer that was up front with pricing). I would not recommend this dealer at all because they conveniently LIED to me. More
by Seric927
Employees Worked With
Mike from the Internet
June 01, 2004
WARNING.....WARNING....WARNING.....WARNING.......This dealership practices deception. Price quoted over phone, and by fax is changed on you in Finance Manager's office after having you wait up to two hou dealership practices deception. Price quoted over phone, and by fax is changed on you in Finance Manager's office after having you wait up to two hours. Beware that Delivery is not part of the sale price no matter what they quote. Beware that they will not provide you a signed sales agreement but expect you to sign one. <br><br>I really thought after the experience of 9 - 11 that American's were not out to screw American's any longer. I was so wrong. I exercised my right as an American and walked out! <br><br>If you use this dealership it will be a "I told you so" situation and usually that is an expensive "I told you so."<br><br> More
by YUMGUY
Employees Worked With
Mike Sadiqui
May 29, 2004
WARNING: Dealing with this Ed Napleton Honda could be bad for your wallet. <br><br>Very DECEPTIVE tactics used - they wear you down with long wait then tell you that the negotiated price is not correct. bad for your wallet. <br><br>Very DECEPTIVE tactics used - they wear you down with long wait then tell you that the negotiated price is not correct. Finance Mgr and sales play good cop bad cop against the customer. I walked out and did not deal with this company and would suggest to everyone DO NOT DEAL with them. State of Illinois Attorney General's office has been notified as well as Honda America. <br><br> More
by YUMGUY
Employees Worked With
Mike Sadiqui
