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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,519 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,519 reviews
December 01, 2022
Daniel Nino and John in Finance are amazing. They took care of me right away and made sure everything went smoothly. The customer service was outstanding and the experience was easy and simple. They took care of me right away and made sure everything went smoothly. The customer service was outstanding and the experience was easy and simple. I highly recommend Daniel to anyone looking for a car. More
by Theresa.B
Employees Worked With
November 30, 2022
Great customer service, Friendly staff my sales associate Danny Nino did a truly amazing job on helping me find a car and worked with me. Didn't feel like if he was being overwhelmed. Would give more stars i Danny Nino did a truly amazing job on helping me find a car and worked with me. Didn't feel like if he was being overwhelmed. Would give more stars if possible!!! More
by robertsagat1129
Employees Worked With
November 26, 2022
My purchase of a new 2022 Honda Ridgeline at Ed Napleton Honda working with Jimmy Bushell was a very fine experience indeed! From the moment I walked into the dealership where I was greeted by Jimmy the ver Honda working with Jimmy Bushell was a very fine experience indeed! From the moment I walked into the dealership where I was greeted by Jimmy the very 1st time to leaving with a new truck, a full tank of gas and a smile on my face, I was very impressed with the extra time and effort taken by this man over the following weeks and left feeling I had made a new friend. Everyone associated with this purchase made my selection of using this dealership and this product made me realize this was the right choice for me. I would not hesitate to recommend both to my friends & family! More
by Namcysammy22
Employees Worked With
Jimmy bushell
November 25, 2022
I had a great experience shopping for a vehicle at this location I will be back. The salesman that helped me Hugo Hernandez was very patient and kind. location I will be back. The salesman that helped me Hugo Hernandez was very patient and kind. More
by vp3155486
Employees Worked With
Hugo Hernandez
November 25, 2022
Go see Danny Nino @ ed napleton honda. Excellent service, and has extensive knowledge about the car, patiently explaining the car new features. Thanks again Danny!!! Excellent service, and has extensive knowledge about the car, patiently explaining the car new features. Thanks again Danny!!! More
by DanielNino
Employees Worked With
November 23, 2022
Ed Napleton Honda is the place to go to buy your next car! I recently was in a car accident that left my car totaled. I was looking to buy a newer Honda CR-V and I had the most amazing experience working car! I recently was in a car accident that left my car totaled. I was looking to buy a newer Honda CR-V and I had the most amazing experience working with Jimmy at Ed Napleton Honda. He made the whole process easy and stress free, was quick to get back to me, and even drove my car to me from out of town! Talk about making a terrible situation into an awesome memory! Thanks Jimmy!! More
by Miketent22
Employees Worked With
Jimmy Bushell
November 18, 2022
Mark Salgado was one of the easiest salesperson to work with. Made the whole transaction smooth, kept me informed and I was in and out in a few hours. Love the new Civic!!! with. Made the whole transaction smooth, kept me informed and I was in and out in a few hours. Love the new Civic!!! More
by Action Jackson
Employees Worked With
Mark Salgado
November 18, 2022
I will recommend this dealer they are very nice and helpful. The salesman who assisted me was very well informed and sold me on a great car I will be back helpful. The salesman who assisted me was very well informed and sold me on a great car I will be back More
by Estrellaevans71
Employees Worked With
Hugo Hernandez
