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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,518 reviews
October 14, 2022
Not the best experience but not the worst. Went in on Wednesday to look at a car we negotiated for 2 hours. I feel that's a bit excessive. Numbers didn't work out and that's ok we can win them Went in on Wednesday to look at a car we negotiated for 2 hours. I feel that's a bit excessive. Numbers didn't work out and that's ok we can win them all. But then they called me the next day with a new offer. I reached back out with a new offer. I emailed, called, left voice mails no one called back no one emailed back. I even called the sales rep Sean or ASCENCION is what his real name was. He was useless. Corderro was helpful but said his voicemail was having technical issues. When I call him it goes right to voicemail. So today I get a call finally back. Said he would bring the offer to the upper manager who is in at 11AM. I called around 12:15 to see if there was an update shocker cant get ahold of anyone. Emailed the Sean guy at like 11:30AM also no response. Dealerships not bad just poor poor poor communication. More
by dust2400
Employees Worked With
Sean
October 14, 2022
If you are looking for a car you can go see Jimmy. He gave me all the information I needed and not once was pushy. Thank you for the best purchasing experience. He gave me all the information I needed and not once was pushy. Thank you for the best purchasing experience. More
by typerk768
Employees Worked With
Jimmy Bushell
October 14, 2022
Came in to trade my car that was not doing it for me and here I came across with Hugo and he was honestly amazing! He was so caring, patient, and really heard me out. So happy he was able to get me into my here I came across with Hugo and he was honestly amazing! He was so caring, patient, and really heard me out. So happy he was able to get me into my brand new civic! I honestly love this car!!!! More
by Sal15
Employees Worked With
Hugo Hernandez
October 14, 2022
Came because my wife and I were in need of a new car and just wanted to look around, here we met Hugo was a Spanish speaker and was really amazing to us and got our family a new 23 HRV God bless!! He was ve just wanted to look around, here we met Hugo was a Spanish speaker and was really amazing to us and got our family a new 23 HRV God bless!! He was very friendly, understanding, and helpful with any questions we had. Now we are gonna send our whole family to him and you should to ! More
by Sal15
Employees Worked With
Hugo Hernandez
October 14, 2022
I went with my friend looking for a new car. I was nervous about making such a big purchase. My salesman Jimmy was so patient and knowledgeable. It really made the whole process easier for me. I I was nervous about making such a big purchase. My salesman Jimmy was so patient and knowledgeable. It really made the whole process easier for me. I love my new Honda Civic. I highly recommend Jimmy if you’re looking for a car. More
by Nikkitorre
Employees Worked With
Jimmy Bushell
October 14, 2022
I got great money for my trade-in, which I used as a down payment for my new 2023 Honda CRV. Jimmy was my salesman he was wonderful. Made the process easier. I definitely would buy from him again. payment for my new 2023 Honda CRV. Jimmy was my salesman he was wonderful. Made the process easier. I definitely would buy from him again. More
by Chrisfields
Employees Worked With
Jimmy Bushell
October 13, 2022
Danny was the best salesman ever great customer service sat with me and showed me multiple cars and answered all my questions. Very knowledgeable and friendly. Even gave my kids crayons to keep them ente sat with me and showed me multiple cars and answered all my questions. Very knowledgeable and friendly. Even gave my kids crayons to keep them entertained. More
by JayC
Employees Worked With
October 13, 2022
Everything went very well. Gerald was wonderful as always! I’m always treated good when I visit! Thank you Gerald was wonderful as always! I’m always treated good when I visit! Thank you More
by Shonda
October 08, 2022
Came into this dealership and wasn’t sure what I was looking for, here I bumped into Hugo and he was amazing and took his time with me showing me several cars before finding the one for me. Thanks so mu looking for, here I bumped into Hugo and he was amazing and took his time with me showing me several cars before finding the one for me. Thanks so much Hugo! More
by Vanessa
Employees Worked With
Hugo Hernandez
October 07, 2022
I was looking to trade in my 15-year-old car for a new one, but didn’t want to pay thousands over sticker price. My salesman Jimmy was amazing. He helped me make a decision and I feel like I got a great d one, but didn’t want to pay thousands over sticker price. My salesman Jimmy was amazing. He helped me make a decision and I feel like I got a great deal and I got way more than Carmax was offering me for my trade. Thanks Jimmy for your help. More
by Magspen8
Employees Worked With
Jimmy bushell
