Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,519 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,519 reviews
September 09, 2022
I worked with jimmy he was so helpful and respectful to my needs and listened to what I wanted. I love my 2022 Honda Civic! Go buy a car from Jimmy & you’ll be as happy as I am!! my needs and listened to what I wanted. I love my 2022 Honda Civic! Go buy a car from Jimmy & you’ll be as happy as I am!! More
by Mikeyspence
Employees Worked With
Jimmy Bushell
September 02, 2022
Gerald Griffin was patient friendly and efficient. I would highly recommend him for future auto purchases I would highly recommend him for future auto purchases More
by Bernie
Employees Worked With
September 02, 2022
My partner and I went into Ed Napleton Honda looking for a bigger car for us and our dogs. Our dogs come everywhere with us and we want them to be comfortable. Jimmy greeted us. Jimmy was wonderful to say a bigger car for us and our dogs. Our dogs come everywhere with us and we want them to be comfortable. Jimmy greeted us. Jimmy was wonderful to say the least. He was patient , kind, smart & everything you could want when making such a big purchase. We purchased a Honda Passport. Thanks Jimmy for everything More
by Jojobalder
Employees Worked With
Jimmy Bushell
August 31, 2022
I highly recommend jimmy from Ed napleton Honda! he was so helpful and patient. I bought a new 2022 Honda Accord Sport with jimmy’s help. Thanks again I will tell all my friends and family about my he was so helpful and patient. I bought a new 2022 Honda Accord Sport with jimmy’s help. Thanks again I will tell all my friends and family about my experience. More
by Judybail1213
Employees Worked With
Jimmy Bushell
August 30, 2022
The service here is great. Gerald Griffin is outstanding. I’ve purchased my last two Honda’s at this dealership and each time Gerald was my salesman. Very attentive, very profe Gerald Griffin is outstanding. I’ve purchased my last two Honda’s at this dealership and each time Gerald was my salesman. Very attentive, very professional, and knowledgeable. He always keep in touch long afterwards I made my purchase just to make sure Eve all is well. My brother-in-law referred me to Gerald after he purchased his new SUV because he thought Gerald did an excellent job servicing him when he was looking for a new Honda. He was right. So now if I may, let me refer Gerald Griffin to anyone whose looking to buy a Honda at this location (Oak Lawn). He really is the best. A happy Honda customer C. Keith More
by evangelistcee
Employees Worked With
August 26, 2022
Daniel Nino was a great help here! He made the process so smooth and easy to understand. Would highly recommend coming here! He made the process so smooth and easy to understand. Would highly recommend coming here! More
by Vanessa
August 26, 2022
I went into Ed Napleton for a new Honda Accord and that’s exactly what I got plus great service from Jimmy. He was so helpful and they had inventory & options to choose from. Thanks Jimmy for your great serv exactly what I got plus great service from Jimmy. He was so helpful and they had inventory & options to choose from. Thanks Jimmy for your great service! More
by Anniejoe529
Employees Worked With
Jimmy Bushell
August 23, 2022
I was in the market for a new SUV with the latest safety features. Danny walked me through the whole vehicle and explained every feature. The team at Oak Lawn is very friendly Danny was very patient. Go features. Danny walked me through the whole vehicle and explained every feature. The team at Oak Lawn is very friendly Danny was very patient. Go see the team Highly Recommend!!! More
by brownreg822
Employees Worked With
