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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,519 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,519 reviews

August 20, 2022

I went into Ed Napleton with my family looking for a minivan. Jimmy helped us he was so kind and knowledgeable! Ask for jimmy if you’re in the market for a car. He’ll give you a great experience!! More

by Joelyn1312
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Aug 23, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Joelyn1312! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 19, 2022

Excellent service everyone helped me out! Will definitely be back!! Best experience at a car dealership ever More

by erynn-angel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Ed Napleton Honda in Oak Lawn responded

Hi there, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 19, 2022

I worked with jimmy when I walked into Ed Napleton Honda. What a sweet young man. He was so patient with my needs. I bought a 2022 Honda HRV. If you’re in the market for a car definitely go see jimmy! More

by Pattylab12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Aug 23, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Pattylab12! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 19, 2022

I worked with jimmy he was great! He had a awesome personality and made the process easy. I purchased a used Honda Civic. It gets great gas mileage. I highly recommend jimmy if you’re More

by Ninapasquel12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Aug 23, 2022 -

Ed Napleton Honda in Oak Lawn responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer!

August 12, 2022

When my car broke down I wasn’t prepared to buy a new one, but when I went into Ed Napleton Honda and was greeted by one of the most patient and knowledgeable young man I didn’t feel as stressed as I was More

by Linziriver13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Aug 15, 2022 -

Ed Napleton Honda in Oak Lawn responded

Linziriver13, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

August 10, 2022

Went into Ed Napleton Honda with my wife looking for a new car for her. We were greeted by Jimmy. He was so inviting and did not pressure us into a sale. He gave us options and even through in free floor More

by Robedger21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Aug 12, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Robedger21! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 08, 2022

Bob was very friendly and he helped me get the car I wanted. A Honda 2023 HR-V. He was on task, getting my old car removed, and contacting me when the car came in. The price wasn't great, but it's the More

by toadturtle3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob - bashkim Dalipi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Toadturtle3! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 06, 2022

The salesman was very polite. But, I'm wondering if they really did a thorough job of inspecting this car. First of all, the price! Not good but in today's climate it is what it i More

by cinders73_99
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Aug 08, 2022 -

Ed Napleton Honda in Oak Lawn responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out us at (708) 430-0011 and we will work with you personally in rectifying the issues you experienced.

August 04, 2022

I had an excellent visit with our salesman Jimmy. My family was looking for a bigger vehicle and we went into Ed Napelton just to look, but Jimmy helped us make a decision and gave us options that wo More

by Linsabs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Aug 05, 2022 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Linsabs! We hope we can continue to be of service to you down the road!

August 01, 2022

I worked with Gerald and Bob on getting the car I wanted at a price I could afford and I appreciate that. More

by jammermartin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob - bashkim Dalipi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Ed Napleton Honda in Oak Lawn responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!

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