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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
December 14, 2021
I had a wonderful Experience Getting A New Car With This Dealership They Really Worked With Me And They Also Have Great Customer Service.The Financial Staff Worked Within My Budget.They Also Worked as A Tea Dealership They Really Worked With Me And They Also Have Great Customer Service.The Financial Staff Worked Within My Budget.They Also Worked as A Team Thanks Danny And The Team. More
by Quiannaluellen
December 13, 2021
Honest Great communication Respectful Generous The Honest Great communication Respectful Generous The Sales person was very humble, honorable, and high skilled of communication. Honest Great communication Respectful Generous The Sales person was very humble, honorable, and high skilled of communication. More
by Nitza
December 08, 2021
This dealership will pull out all of the shady tricks. Did classic bait and switch on me. Also, adding 5K for market adjustment and mandatory accessory fees. They'll say the car is there, it isn't. They'l Did classic bait and switch on me. Also, adding 5K for market adjustment and mandatory accessory fees. They'll say the car is there, it isn't. They'll try to get you to test drive for a price reduction. They'll tell you how everyone these days is paying 10K over MSRP. Nobody wears a mask despite the mandate. Don't even bother trying to get an actual price through the internet service. I came in with my agreed internet price, has a pricing code and good for 3 days and they wouldn't honor it. Complete waste of time. More
by CSHADER
Employees Worked With
November 25, 2021
I worked with Daniel Nino to purchase a 2022 Honda CRV EXL. As I have learned over the past 10 days- buying a car at this time can be a pain the in you-know-what. Daniel was professional, kind and an ov EXL. As I have learned over the past 10 days- buying a car at this time can be a pain the in you-know-what. Daniel was professional, kind and an overall good guy. He and his manager worked with me to get the car payment I was comfortable with. Highly recommend. More
by Lefty418
November 24, 2021
When you’re ready for your next Honda purchase go see Danny Nino at Ed Napleton Honda. Danny was very pleasant knowledgeable and willing to work with you.Kudos also to the rest of the team for their assi Danny Nino at Ed Napleton Honda. Danny was very pleasant knowledgeable and willing to work with you.Kudos also to the rest of the team for their assistance.The service department is also great to work with and I appreciate the kind patient thoroughness More
by rodolfocobosjr
November 24, 2021
Great customer service and friendly staff at this dealership. Daniel Nino and the staff was willing to work with our tight budget and satisfy our needs. Thank you! dealership. Daniel Nino and the staff was willing to work with our tight budget and satisfy our needs. Thank you! More
by Jg8
Employees Worked With
November 18, 2021
It didn’t take no time and GG have great customer service I’ll recommend a friend I’ll recommend a friend More
by Londontyrish
November 10, 2021
Kevin Campbell was a great help!!! He was easy to talk to and easy going!!! Thank you so much for helping me choose my brand new 2022 Honda HR-V!!! and easy going!!! Thank you so much for helping me choose my brand new 2022 Honda HR-V!!! More
by Brianna R.
Employees Worked With
Kevin Campbell
November 10, 2021
Trovoy Covington was a great help!!! He was easy to talk to and professional!!! Thank you so much for helping me close the deal on my brand new 2022 Honda HR-V!!! to and professional!!! Thank you so much for helping me close the deal on my brand new 2022 Honda HR-V!!! More
by Brianna R.
Employees Worked With
Trovoy Covington
November 09, 2021
Daniel Nino helped me choose the best car 100% recommend talking to him when buying a vehicle talking to him when buying a vehicle More
by Carlos
Employees Worked With
