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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
November 09, 2021
Great customer service and timely. Danny and Pedro were helpful with walking me through the entire process helpful with walking me through the entire process More
by A.diaz71
November 08, 2021
Gerald Griffin (GG) was great at assisting me with my purchase. I will definitely recommend purchase. I will definitely recommend More
by Gency
Employees Worked With
November 06, 2021
It was a mostly easy process. I knew what i wanted and Sam did not try to put me in any other vehicle that i didnt want. We negotiated and we made it work. It was much better than my first dealer experien Sam did not try to put me in any other vehicle that i didnt want. We negotiated and we made it work. It was much better than my first dealer experience. More
by FabMonster23
November 06, 2021
Danny in sales was a great help . Got us the deal we wanted today great wanted today great More
by Demarea86
Employees Worked With
October 29, 2021
Best experience I ever had buying a car Pedro and Best experience I ever had buying a car Pedro and Alberto are the people to ask for I highly recommend them I’m definitely coming back for my ne Best experience I ever had buying a car Pedro and Alberto are the people to ask for I highly recommend them I’m definitely coming back for my next car More
by Mszetlak
Employees Worked With
October 27, 2021
Danny did a great job. He answered all our questions and assisted in setting up the Apple car play. Ask for Danny. assisted in setting up the Apple car play. Ask for Danny. More
by Jackien
October 23, 2021
Daniel Nino worked with me on everything I needed during my visit to Napleton Honda in Oak Lawn. The customer experience was fantastic and I love my new car my visit to Napleton Honda in Oak Lawn. The customer experience was fantastic and I love my new car More
by GEORGESCHAFER
Employees Worked With
October 14, 2021
My experience with Ed Napleton was the best! My past experience with dealerships were always long and tedious resulting in let downs, but Samuel and Mary showed me the total opposite. They made sure tha experience with dealerships were always long and tedious resulting in let downs, but Samuel and Mary showed me the total opposite. They made sure that I was able to drive off the lot with a nice car of my choice . They were working so hard to make sure that I received the best rates possible on my new car,I was absolutely amazed ! I advise anyone looking for a new car to come to Ed Napleton and ask for Samuel or Mary! More
by Monique
October 12, 2021
Samuel Day has been my sales associate since 2014 and he's always been helpful, upfront and attentive. Today is the 3rd time I've purchased with him and will continue! Also the service department is grea he's always been helpful, upfront and attentive. Today is the 3rd time I've purchased with him and will continue! Also the service department is great and thank you Monica for getting me out in good timing you're the best! More
by twylyn.mason
October 09, 2021
Great service, Gerald Griffin did all his best to get what we were looking for. what we were looking for. More
by mannyaguinaga
