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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,513 reviews

August 26, 2021

Purchasing a car at this Honda location was incredibly simple. They laid out all the facts, and gave us a great/fair deal. Daniel Nino Was the sales associate that we worked with, and was amazing! He answ More

by carmeng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hello Carmeng, thank you; we appreciate your feedback!

August 25, 2021

Great service. Sam and Alfredo made the leasing process very straightforward. I was impressed at the limited amount of time I had to spend in the dealership. More

by Guest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2021

My husband and I went car shopping at Napleton. We were greeted by Gerald Griffin, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there, he is More

by Askarfadah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff, Gerald Griffin was so helpful! Thanks again for the recommendation, and have an amazing day!

August 20, 2021

, the best service from the salesman Gigi and the sales manager thank you guys so much More

by Murad Shaabna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi Murad, thanks for your praise and kind comments about our team. We hope you continue to choose us for all your automotive needs! Take care!

August 13, 2021

Finance person did not go over paper work with me just said sign these. Print on paperwork was so small a 6 looked like a 5. Price when tax deducted was not price quoted. Hope their service department is More

by poor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
g gee
Aug 15, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 09, 2021

Went to a few Dealerships and got the run around. Went to Napleton expecting the same. Daniel was very professional and just a friendly guy who didn't pressure us like most salesmen. Knowledgeable frien More

by Hugojimenez0807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Aug 11, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable, friendly and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

August 09, 2021

Muy buena gente Daniel nos atendio en Ingles y Español para k todos entendieran. My nieta encontro el carro de sus sueños. Nuevo Honda Insight Hybrid!!! More

by Hugojimenez0807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Aug 11, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Hugojimenez0807! We hope we can continue to be of service to you down the road!

August 09, 2021

Muy buena gente Daniel nos atendio en Ingles y Español para k todos entendieran. My nieta encontro el carro de sus sueños. Nuevo Honda Insight Hybrid!! More

by Ignaciolopez5740
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Ignaciolopez5740! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 09, 2021

Went to a few Dealerships and got the run around. Went to Napleton expecting the same. Daniel was very professional and just a friendly guy who didn't pressure us like most salesmen. Knowledgeable frien More

by Hugojimenez0807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Aug 11, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable, friendly and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2021

On or about May 28, multiple warning lights illuminated on the dashboard of my 2014 Honda Odyssey Touring van. I considered taking the van to a local repair shop, as the warranty had expired. Due to the n More

by sutbud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Boygo
Aug 23, 2021 -

Ed Napleton Honda in Oak Lawn responded

Sutbud, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

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