Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,516 reviews
September 08, 2021
Listened to what we were looking for, welcoming, friendly. Will recommend to family and friends in for a future purchase. Weren’t pushy with negotiation. friendly. Will recommend to family and friends in for a future purchase. Weren’t pushy with negotiation. More
by contrerasana18
Employees Worked With
Salim Tadros
September 07, 2021
After purchasing a used car from Ed Napleton Honda, I received numerous phone calls informing me that the car sold to me was never inspected by Ed Napleton Honda. I setup an appointment for 10 am on one received numerous phone calls informing me that the car sold to me was never inspected by Ed Napleton Honda. I setup an appointment for 10 am on one of the following days. On the day of my appointment, I called to confirm the time and was told that no appointment was in their system by two separate representatives. I am underwhelmed by the service at by Ed Napleton Honda for two reasons. The dealership put the burden on me to drop the car off for an inspection that was supposed to be performed prior to selling the car, and when an appointment was made, the appointment never made it into their system to ensure my time and their time was not wasted. I am glad I called to confirm instead of driving an hour to get there to be told I didn't have an appointment. I will not be purchasing another car from any Napleton Group dealership. More
by Sams69z28
Employees Worked With
Saleem
September 01, 2021
Daniel y Pedro nos atendieron muy bien y son bilingües. Highly recommend these sales guys very professional and friendly! Great deal great experience thanks Highly recommend these sales guys very professional and friendly! Great deal great experience thanks More
by Carolinacossyleon63
Employees Worked With
August 26, 2021
Purchasing a car at this Honda location was incredibly simple. They laid out all the facts, and gave us a great/fair deal. Daniel Nino Was the sales associate that we worked with, and was amazing! He answ simple. They laid out all the facts, and gave us a great/fair deal. Daniel Nino Was the sales associate that we worked with, and was amazing! He answered my million questions, and was not pushy. I would definitely recommend seeing him if you are looking for a car. More
by carmeng
Employees Worked With
August 25, 2021
Great service. Sam and Alfredo made the leasing process very straightforward. I was impressed at the limited amount of time I had to spend in the dealership. very straightforward. I was impressed at the limited amount of time I had to spend in the dealership. More
by Guest
Employees Worked With
August 20, 2021
My husband and I went car shopping at Napleton. We were greeted by Gerald Griffin, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there, he is greeted by Gerald Griffin, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there, he is knowledgeable, respectful, and professional. We highly recommend him and Napleton Honda. More
by Askarfadah
August 20, 2021
, the best service from the salesman Gigi and the sales manager thank you guys so much manager thank you guys so much More
by Murad Shaabna
August 13, 2021
Finance person did not go over paper work with me just said sign these. Print on paperwork was so small a 6 looked like a 5. Price when tax deducted was not price quoted. Hope their service department is said sign these. Print on paperwork was so small a 6 looked like a 5. Price when tax deducted was not price quoted. Hope their service department is a better. More
by poor
Employees Worked With
g gee
August 09, 2021
Went to a few Dealerships and got the run around. Went to Napleton expecting the same. Daniel was very professional and just a friendly guy who didn't pressure us like most salesmen. Knowledgeable frien to Napleton expecting the same. Daniel was very professional and just a friendly guy who didn't pressure us like most salesmen. Knowledgeable friendly and professional!!! More
by Hugojimenez0807
August 09, 2021
Muy buena gente Daniel nos atendio en Ingles y Español para k todos entendieran. My nieta encontro el carro de sus sueños. Nuevo Honda Insight Hybrid!!! para k todos entendieran. My nieta encontro el carro de sus sueños. Nuevo Honda Insight Hybrid!!! More
by Hugojimenez0807
