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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,516 reviews

August 09, 2021

Muy buena gente Daniel nos atendio en Ingles y Español para k todos entendieran. My nieta encontro el carro de sus sueños. Nuevo Honda Insight Hybrid!! More

by Ignaciolopez5740
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Ignaciolopez5740! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 09, 2021

Went to a few Dealerships and got the run around. Went to Napleton expecting the same. Daniel was very professional and just a friendly guy who didn't pressure us like most salesmen. Knowledgeable frien More

by Hugojimenez0807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Aug 11, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable, friendly and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2021

On or about May 28, multiple warning lights illuminated on the dashboard of my 2014 Honda Odyssey Touring van. I considered taking the van to a local repair shop, as the warranty had expired. Due to the n More

by sutbud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Boygo
Aug 23, 2021 -

Ed Napleton Honda in Oak Lawn responded

Sutbud, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

July 24, 2021

Daniel was so patient and helpful we tried three different cars until he found us the perfect civic sport. Thanks Daniel for a great experience More

by Sauldiaz1229
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Jul 26, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Sauldiaz1229! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 20, 2021

Daniel helped make the buying process smooth and helped get me a great deal. I was able to get the car I was looking for and he was very patient and friendly. Thank you! More

by rlande75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Jul 21, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 18, 2021

Awesome! Daniel Niño was most helpful and informative, went above and beyond! As well as Cordero who more than willing to negotiate, strongly recommend! More

by Armando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordero
Jul 19, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Armando! We hope we can continue to be of service to you down the road! Our team is available should you require any extra help.

July 11, 2021

My husband and I go to purchase a Jeep we saw online at Ed Napleton Honda. We had already secured financing through my husbands credit union. Ed Napleton tried to tack on ridiculous fees that our credit un More

by Pierce.sheena823
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Jul 13, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (708) 430-0011. We will work with you to resolve this matter to your satisfaction. We hope to hear from you soon.

July 03, 2021

Gerald Griffin was awesome to work with and very professional. We would never go anywhere else because of him. I look forward to future business. More

by matt_nunn27
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Matt_nunn27! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

June 29, 2021

I had the pleasure to do business with Gerald and bob, with a trade in on my car. They both showed diligence and hard work. Great service!!!! More

by EdCoffey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Edcoffey! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

June 17, 2021

They were all very nice and where able to answer all my questions. Very good communication, and very patient. Daniel Niño was able to translate for my family member who only spoke Spanish. I recommend Da More

by Elizabeth Real
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordero
Jun 18, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi Elizabeth, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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