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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
May 20, 2021
Daniel Nino was helpful in getting my new Honda. He was professional and thorough and answered all my questions. This was my forth Honda and technology has changed so I had many questions. professional and thorough and answered all my questions. This was my forth Honda and technology has changed so I had many questions. More
by Dorothy38
Employees Worked With
May 12, 2021
Daniel was helpful is us finding a truck. After the purchase however it was rather difficult to get a callback for some issues with our truck. Maybe it’s just a miscommunication or fluke. Biggest advic purchase however it was rather difficult to get a callback for some issues with our truck. Maybe it’s just a miscommunication or fluke. Biggest advice to anyone purchasing is to get everything in writing. More
by Mfenn97
Employees Worked With
May 11, 2021
Gerald Griffin was the sales associate who assisted us, and he provided us with outstanding service. He was extremely patient with us, and he listened to our questions and concerns, and he addressed them t and he provided us with outstanding service. He was extremely patient with us, and he listened to our questions and concerns, and he addressed them to the best of his ability, without trying to pressure us or sell us something that we didn’t want. If we ever buy another car from this dealership, we will definitely ask for Gerald by name. We had some minor issues with the manager, Corderro Covington. After first exploring the option of buying a new vehicle, we ultimately decided to look at a pre-owned vehicle because it would work better for us financially. However, even after we communicated this to Corderro, he kept trying to talk us into getting the new vehicle, and essentially wasted several minutes of our time. I do realize that this is standard procedure, but nevertheless, it is annoying when you’ve made up your mind and someone keeps trying to change it. Also, after closing the sale, my wife and I sat down to sign the documents, and the loan payment numbers on the first draft didn’t match up with what Corderro had quoted us prior to that point, and it came down to Corderro having mixed up some numbers on the calculation sheet. The “surprise!” timing of everything made it look as if something was being changed at the last minute, at a point when we would either not notice the change or be too tired to argue about it. Personally, I suspect that it was an honest mistake, but my wife was especially bothered by it. I would just advise the management staff to be especially careful and ensure that they are paying attention to every detail regarding the numbers they share with their customers. More
by ghartin
May 08, 2021
My sales person Samuel Day has sold me my 2nd Honda crv. He was extremely professional at all times and explain all my questions in great detail. The staff at Napleton Honda Are a great group of people tha He was extremely professional at all times and explain all my questions in great detail. The staff at Napleton Honda Are a great group of people that I will be glad to do business with again, with no problem referring a friend. More
by Julie
May 08, 2021
GG was my salesperson, he made my experience painless thank you again GG. I love my Honda Pilot and I recommend napleton Honda and make sure you ask for GG thank you again GG. I love my Honda Pilot and I recommend napleton Honda and make sure you ask for GG More
by Honda 1
Employees Worked With
May 08, 2021
Muy buen serbicio. Y muy amables con los clientes en especial Daniel mino lo recomiendo mucho. Te atiende muy bien y te esplica todo muy vien sobre los carros que vas a buscar. especial Daniel mino lo recomiendo mucho. Te atiende muy bien y te esplica todo muy vien sobre los carros que vas a buscar. More
by Lopez.agustin
Employees Worked With
May 08, 2021
Daniel Nino was extremely friendly and easy to work with, we would recommend Dan because he listened well and was very accommodating. I will definitely come back to Ed Napleton Honda. Keep up the great work! we would recommend Dan because he listened well and was very accommodating. I will definitely come back to Ed Napleton Honda. Keep up the great work!! More
by Dfennell
Employees Worked With
May 04, 2021
Gerald Griffin was my salesman and Cordell was the finance guy between the two of them we got a great deal the service was wonderful we Winnie and got our car and came out the same day I would recomme finance guy between the two of them we got a great deal the service was wonderful we Winnie and got our car and came out the same day I would recommend this dealership to anyone. My credit was not the best but they made the deal work and affordable and we got the car we want it More
by Cindy Hubbard
May 03, 2021
Daniel assisted me from the beginning to the end. He made sure I was happy about closing the deal. He also followed up after the sale. made sure I was happy about closing the deal. He also followed up after the sale. More
by vjohnson
Employees Worked With
May 01, 2021
Muchas gracias Alberto y Daniel que nos atendieron muy bien y nos ayudaron ahorrar con Buena oferta. Les recomiendo k vaya a visitarlos. Thank you! bien y nos ayudaron ahorrar con Buena oferta. Les recomiendo k vaya a visitarlos. Thank you! More
by Josehdez1969
