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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,516 reviews

May 04, 2021

Gerald Griffin was my salesman and Cordell was the finance guy between the two of them we got a great deal the service was wonderful we Winnie and got our car and came out the same day I would recomme More

by Cindy Hubbard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi Cindy, we're glad to hear you found our staff to be so informative and helpful. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 03, 2021

Daniel assisted me from the beginning to the end. He made sure I was happy about closing the deal. He also followed up after the sale. More

by vjohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff Daniel was so helpful! Our team is available should you require any extra help.

May 01, 2021

Muchas gracias Alberto y Daniel que nos atendieron muy bien y nos ayudaron ahorrar con Buena oferta. Les recomiendo k vaya a visitarlos. Thank you! More

by Josehdez1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
May 03, 2021 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Josehdez1969! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

May 03, 2021 -

Josehdez1969 responded

Estoy muy contento y daniel

April 20, 2021

Gerald Griffin was the one who attended us. He was very patient and understanding. He knew exactly what we were looking for. He answered all of our questions and well explained everything. Great experience More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Teresa! We hope we can continue to be of service to you down the road!

April 18, 2021

Gerald Griffin was great to work with. He made the process very smooth. He was very knowledgeable about the car and very patient explaining all the features. More

by mlweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Mlweb! We hope we can continue to be of service to you down the road!

April 17, 2021

Sam Day Jr. was awesome! Patient and did a great job at making our experience great. Sam answered all our questions and took his time explaining everything to us More

by MJAllen
Recommend Dealer
Yes
Employees Worked With
Samuel Day Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Mjallen! We hope we can continue to be of service to you down the road!

April 13, 2021

Daniel Nino and Cordero Covington were extremely helpful. They made sure I was comfortable with everything. The process went smooth and fast. Great customer service!! More

by Ddalvarez0628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Ddalvarez0628! We hope we can continue to be of service to you down the road!

April 10, 2021

Muy buena atención y muy amable, contesto a todas nuestras preguntas. Estoy muy satisfecha y contenta con el servicio y recomendare al vendedor. Muchas gracias Daniel y Cordero More

by Noeliaulloa03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordero Covington
Apr 12, 2021 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Noeliaulloa03! We hope we can continue to be of service to you down the road!

April 09, 2021

Came in knowing exactly what I wanted, and left with a car even greater than I anticipated. It was a pleasure working with Danny and John. Left with a great deal and amazing customer service. 100% recomme More

by jailene425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

March 30, 2021

So happy I came here my wife was happy with her new car.I live in Plainfield and so happy I drove all the way over her.Thanks you so much Danny Nino. More

by Steven Fleitas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Steven Fleitas! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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