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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,518 reviews

March 04, 2021

Thanks Moe for the great car buying experience never could have gotten this same deal at a different dealership if you ever come to Ed Napleton Honda ask for Moe. More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Ayesh
Mar 05, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, James! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 03, 2021

Salesperson, Jeffery Parham has passes all buyer expectations yet again. He leased me my second vehicle with him and went out of his way communicating with me as I considered my options. During the More

by antoinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Parham and Larry Chambers
Mar 04, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Antoinette! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

February 26, 2021

thank you for all you help with my new durango. When I saw these cars drive down the street you can't help but be impressed with the distinct tone and aggressive looking appearance that the car brings. O More

by mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
kevin
Mar 02, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Mike! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

February 22, 2021

Good Experience. Sam was very helpful in answering questions & providing helpful information. He created a space for a long term car buying relationship. Sam is very knowledgeable & resourceful! More

by darshei.goode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Day Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Darshei.goode! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

February 18, 2021

Cordero & Samuel Has Great Customer Service and Will fight with the creditors to make sure you walk out with the car you had your eye on i really appreciate the business men they are such a great experi More

by jashley377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Day Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordero
Feb 19, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi Jashley377, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations! Jashley377, thanks for taking the time to leave a review.

January 28, 2021

It was an excellent car buying experience from start to It was an excellent car buying experience from start to finish . Thank you to John Syriani, Monica Martisek &Kevin R for your excellent serv More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin R
Jan 28, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Diana! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 28, 2021

Went in on a slow day in the middle of the week after a snowstorm to test drive a Civic. A series of things happened: 1. When I arrived, I found out the salesperson I requested via phone call had the d More

by brywagon93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trovoy Covington
January 18, 2021

Asked on the phone with DeeDee about dealer fees. Drove 90 minutes for the bait and switch. We get there and now the sales said on the test drive are you aware about our dealership add on fees of $2,000. $ More

by MW632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Reiser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeeDee
Jan 18, 2021 -

Ed Napleton Honda in Oak Lawn responded

Mr. James, like we have spoken and texted today we will honor the posted internet price for the elantra. You have my cell and look forward to hearing back from you

January 14, 2021

Getting my used 2011 BMW was pretty smooth, although somehow the down payment kept going up. Gerald Griffin was a big help with it all! More

by JoeyMurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Ed Napleton Honda in Oak Lawn responded

Joeymurphy, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

January 12, 2021

I had a pleasant experience with the actual salesman. However if he is truthful, I’m very dissatisfied in how the dealership does business. The car was listed for a set price online, of course when we More

by jacob.biros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Jacob.biros! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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