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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
November 25, 2020
Gerald is the best always there when you need him. Great customer service always follows with a friendly call. Best sales man at Ed Napleton. customer service always follows with a friendly call. Best sales man at Ed Napleton. More
by mcoria5
November 24, 2020
We went a Dealer in the morning, but we were so lucky to buy our CR-V at the Ed Napleton Honda in Oak Lawn in the afternoon. It is a best sales experience we met there. Thanks for Mr. Samuel Day for his buy our CR-V at the Ed Napleton Honda in Oak Lawn in the afternoon. It is a best sales experience we met there. Thanks for Mr. Samuel Day for his professional help us choose the right one. It is a beautiful "mistake" we made from one dealer to the Ed Napleton Honda in Oak Lawn! Will definite recommend for anyone trying to find the best deals! More
by Peter
November 23, 2020
This was my first time in a real dealership and I must admit it was a wonderful experience the staff and salesman where very informational and made me feel right at home admit it was a wonderful experience the staff and salesman where very informational and made me feel right at home More
by Laquanfreeman1992
Employees Worked With
Emanuel
November 20, 2020
Last month I had the pleasure of working with Gerald Griffin when I purchased my new 2020 CRV. Gerald was so knowledgeable and friendly focusing on my needs and budget. He is the reason why I keep retur Griffin when I purchased my new 2020 CRV. Gerald was so knowledgeable and friendly focusing on my needs and budget. He is the reason why I keep returning to Napleton Honda. Gerald not only supports you during your purchasing process but during servicing and throughout the year. He is one SPECIAL salesman who I admire. More
by awhitfield
Employees Worked With
November 19, 2020
3rd time buyer I always get the best deals. Gerald griffin always helps me with my cars great salesman. I recommend for anyone trying to find the best deals griffin always helps me with my cars great salesman. I recommend for anyone trying to find the best deals More
by Vic
Employees Worked With
November 17, 2020
The sales experience was great. They worked with what I was able to afford, and exceeded my expectations. Gerald Griffin was working with both my father, and I to successfully explain all of the car featur was able to afford, and exceeded my expectations. Gerald Griffin was working with both my father, and I to successfully explain all of the car features as well as payment prices. More
by leslie.flores992
Employees Worked With
October 27, 2020
I’m very happy with my new Honda Accord.When in need of a new vehicle go see GERALD Griffin.He will explain all of the new equipment to you new vehicle go see GERALD Griffin.He will explain all of the new equipment to you More
by New accord owner
Employees Worked With
GERALD Griffin
October 16, 2020
Worst customer service, took them 3 hours to figure it out that my Rim and tire need to replace, don't have rim in stock and $1100 to replace. I called St Charles Honda and will do the same for $350. Afte out that my Rim and tire need to replace, don't have rim in stock and $1100 to replace. I called St Charles Honda and will do the same for $350. After I refuse the service took them 45 mins to get my car back from service bay More
by aliaziz77
Employees Worked With
Fllad shehu
October 09, 2020
Gerald was a great salesman who was very informative and patient with our questions. I would recommend him at Napleton Honda of Oak Lawn. He is a no pressure salesman. Thanks Gerald patient with our questions. I would recommend him at Napleton Honda of Oak Lawn. He is a no pressure salesman. Thanks Gerald More
by bigdog
Employees Worked With
September 24, 2020
Gerald Griffin is a great salesman. He is patient, attentive, knowledgeable and pleasant. He helped me to fall in love with my 2020 CR-V attentive, knowledgeable and pleasant. He helped me to fall in love with my 2020 CR-V More
by toimccoy
Employees Worked With
