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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,518 reviews

November 17, 2020

The sales experience was great. They worked with what I was able to afford, and exceeded my expectations. Gerald Griffin was working with both my father, and I to successfully explain all of the car featur More

by leslie.flores992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Leslie.flores992! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 27, 2020

I’m very happy with my new Honda Accord.When in need of a new vehicle go see GERALD Griffin.He will explain all of the new equipment to you More

by New accord owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GERALD Griffin
Oct 29, 2020 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, New Accord Owner! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 16, 2020

Worst customer service, took them 3 hours to figure it out that my Rim and tire need to replace, don't have rim in stock and $1100 to replace. I called St Charles Honda and will do the same for $350. Afte More

by aliaziz77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fllad shehu
October 09, 2020

Gerald was a great salesman who was very informative and patient with our questions. I would recommend him at Napleton Honda of Oak Lawn. He is a no pressure salesman. Thanks Gerald More

by bigdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

September 24, 2020

Gerald Griffin is a great salesman. He is patient, attentive, knowledgeable and pleasant. He helped me to fall in love with my 2020 CR-V More

by toimccoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2020 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Toimccoy! We hope we can continue to be of service to you down the road!

September 23, 2020

Good dealership excellent service and very professional staff. It was really pleasure working with Mr. Gerald Griffin and I really appreciate his help with everything, throughout the purchase and after t More

by Hitesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Ed Napleton Honda in Oak Lawn responded

Hitesh, thank you for sharing your positive experience!

September 11, 2020

Gerald Griffin is very friendly, he has knowledge of the vehicle specifications. He helped me in the overall buying process, I recommend Gerald Griffin at Honda of oak lawn. More

by karanrikke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Karanrikke! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 20, 2020

I purchased my 2nd Honda CRV from Samuel Day at Napleton Honda. Sam made my wife and I feel very comfortable during our car buying experience. We got the car we wanted at a price we were satisfied with. More

by anemcnicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Day Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

August 15, 2020

Good Dealership Gerald Griffin better known as GG @Honda Oaklawn did an Great job at helping me get in my Pre-owned Vehicle even though he Did not fully explain what More

by Don A
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Don A! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

August 14, 2020

Thank you again for the fast service work this morning. I do appreciate all the work the service team did this morning for me and my car More

by Happy caddy customer
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin rick
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