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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,516 reviews
June 26, 2020
I purchased my second Honda, first Pilot from Gerald Griffin at Ed Napleton Honda. The experience was wonderful, I asked for a certain price and bam, Gerald made it happen! I will refer family and frien Griffin at Ed Napleton Honda. The experience was wonderful, I asked for a certain price and bam, Gerald made it happen! I will refer family and friends to Gerald Griffin to purchase new vehicles! The experience was smooth and fast..... More
by magic_presence
June 25, 2020
Another great car buying experience at Ed Napleton Honda! We just bought our FOURTH Honda, a Pilot, at Ed Napleton Honda! As before, a wonderful experience. It was a Saturday, and busy, but everyone was helpf We just bought our FOURTH Honda, a Pilot, at Ed Napleton Honda! As before, a wonderful experience. It was a Saturday, and busy, but everyone was helpful and courteous and treated us as family. Mr. Gerald Griffin was knowledgeable and handled our purchase professionally and expertly. He set up our Pilot the way we wanted and showed us everything we needed to know. They even had a financing special which we jumped on. Glad they are in the neighborhood and will buy there in the future. More
by dgglowacki
Employees Worked With
June 24, 2020
Just purchased a car had a great experience worked with Joe and Sam B. The next time I am in the market to buy a car I will definitely come back. Joe and Sam B. The next time I am in the market to buy a car I will definitely come back. More
by Mike
June 20, 2020
This was personally my first experience here and it was great. The employs have friendly faces. And the deals were amazing. I would definitely recommend this place. great. The employs have friendly faces. And the deals were amazing. I would definitely recommend this place. More
by norma
Employees Worked With
May 29, 2020
I‘be been coming to this dealership since 1996. I like how knowledgeable the salesperson are how they walk you through things I don’t understand. how knowledgeable the salesperson are how they walk you through things I don’t understand. More
by rcwilliams3539
May 20, 2020
They best guy to Contact if you need a car! He made the process seamless and fun even in the unprecedented times of this pandemic! process seamless and fun even in the unprecedented times of this pandemic! More
by Mark.haddad10
May 20, 2020
If you are looking for a car, go see the staff at Ed Napleton Honda in Oak Lawn! Wonderful staff!!!!. Sam and Kevin were the Best!!! Thank you for a wonderful car shopping experience!! Napleton Honda in Oak Lawn! Wonderful staff!!!!. Sam and Kevin were the Best!!! Thank you for a wonderful car shopping experience!! More
by Kim J
May 19, 2020
Had a great experience here with amazing staff helping me get my 2017 honda accord at a great price, you should ask for gerald griffin aka gg he was very knowlegable about the vehicle. he was showing me and get my 2017 honda accord at a great price, you should ask for gerald griffin aka gg he was very knowlegable about the vehicle. he was showing me and a great help in the whole proccess More
by Ignacio B
May 15, 2020
Wonderful staff!! Everything was superb! From my first step through the door to leaving the lot in my new car. The staff is so friendly and helpful, made me feel at ea Everything was superb! From my first step through the door to leaving the lot in my new car. The staff is so friendly and helpful, made me feel at ease. Would recommend Ed Napleton to everyone! And please ask for Gerald Griffin, he's the best! More
by RQuattrocki
May 15, 2020
GG was the salesman that I worked with. He did a great job on being patient with me, staying within my requested budget, answering questions that’s I had abt the trade-in process and helping me find a new job on being patient with me, staying within my requested budget, answering questions that’s I had abt the trade-in process and helping me find a new car that met my needs. More
by Queen NayNay
Employees Worked With
