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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,516 reviews
May 14, 2020
Highly recommend anyone in search of a Honda to go to Ed Napleton . My salesman Gerald Griffin was beyond knowledgeable of the car I purchased knew the ins and outs of all the features . He did his best to Napleton . My salesman Gerald Griffin was beyond knowledgeable of the car I purchased knew the ins and outs of all the features . He did his best to get me to where I needed to be monthly he fought for me which I really appreciate . Will be enjoying my 2020 Honda for many years and will be back when it’s time for a new toy . More
by tydydaddy03
Employees Worked With
Other Employees :
The finance guy was top notch can’t remember his name tho . Made the signing process easy and not so painful
May 13, 2020
New Honda Passport Gerald was very helpful in getting us thru the buying process of our new Honda Passport. All of the options and costs were laid out clearly for us to Gerald was very helpful in getting us thru the buying process of our new Honda Passport. All of the options and costs were laid out clearly for us to make decisions. More
by quenzel
Employees Worked With
May 11, 2020
It was a long process but my salesman really made it worth the time. He was really helpful in helping me retrieve my documents and helping me get insurance. I highly recommended This dealer and pleasant worth the time. He was really helpful in helping me retrieve my documents and helping me get insurance. I highly recommended This dealer and pleasant salesman Joe. More
by dillidel
Employees Worked With
May 05, 2020
Very friendly person to deal with. Very respectful and understanding will definitely recommend people to go buy here. Buying a car from them was a great experience understanding will definitely recommend people to go buy here. Buying a car from them was a great experience More
by Afigueroa416
Employees Worked With
May 02, 2020
Environment was super friendly. First time buying a car was smooth and efficient. Great business from Gerald Griffin and he made sure I was as informed as possible. was smooth and efficient. Great business from Gerald Griffin and he made sure I was as informed as possible. More
by JB
Employees Worked With
Gerald Griffin
May 02, 2020
Working with Sam was truly a great car buying experience. I found him be Very knowledgeable ,and professional. Fantastic staff with excellant customer service!b I found him be Very knowledgeable ,and professional. Fantastic staff with excellant customer service!b More
by Hasmig
Employees Worked With
April 29, 2020
service The salesman Gerald, was awesome, he was very knowledgeable about the cars, he made sure we were okay by offering water, and always asked us if there The salesman Gerald, was awesome, he was very knowledgeable about the cars, he made sure we were okay by offering water, and always asked us if there was anything he could do to make our time there waiting on finance guy more pleasant, and when we did go in to see finance guy, he was also very nice. More
by Perry
Employees Worked With
April 17, 2020
The buying experience was very good. The Ed Napleton sales people are outstanding. They took their time explaining the features of the truck and were waiting for me as I arrived with the The Ed Napleton sales people are outstanding. They took their time explaining the features of the truck and were waiting for me as I arrived with the truck ready to be inspected and test driven. More
by darrylathrop
April 14, 2020
Gerald Griffin better known as GG @Honda Oaklawn did an outstanding job at helping me get in my New Vehicle. Thank you GG for all of your dedication and help. outstanding job at helping me get in my New Vehicle. Thank you GG for all of your dedication and help. More
by ladylo111
Employees Worked With
April 13, 2020
extremely professional I have done business with Napleton since the 80s. Great company. Gerald Griffin did a superb job with the mechanics of the sale, as well as with po I have done business with Napleton since the 80s. Great company. Gerald Griffin did a superb job with the mechanics of the sale, as well as with post sales follow-up. Hard to compliment him highly enough. More
by civik
