Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,513 reviews
March 20, 2020
Great Experience Gerald griffin was a very polite and professional sales rep.I was recommended to Napleton by a friend, I would also recommend. It was a good experienc Gerald griffin was a very polite and professional sales rep.I was recommended to Napleton by a friend, I would also recommend. It was a good experience. More
by parks8608
Employees Worked With
March 18, 2020
Honda Customer Since 1991! I have been purchasing and/or leasing cars since 1991! I love Napleton Honda. I have been treated with respect and fairness every time! I will on I have been purchasing and/or leasing cars since 1991! I love Napleton Honda. I have been treated with respect and fairness every time! I will only ever purchase Hondas from Napleton! More
by Kuryan13
Employees Worked With
March 16, 2020
gerald this was my 4t h car from Gerald and I couldn't be any happy with my recent purchase. His continues to impress me with each deal that is done. th this was my 4t h car from Gerald and I couldn't be any happy with my recent purchase. His continues to impress me with each deal that is done. thanks again gerald More
by Happy caddy customer
March 15, 2020
Danny was very patient, helpful and personable! You never know the type of day you’re going to have at the dealership but my experience was a very positive one. know the type of day you’re going to have at the dealership but my experience was a very positive one. More
by wyntersampson
Employees Worked With
March 14, 2020
Mr. Syriani is the consummate professional to the highest level: Attire, communication, immediate follow-up, knowledge of competition, consumer education on Honda's products and services! I remember the fir level: Attire, communication, immediate follow-up, knowledge of competition, consumer education on Honda's products and services! I remember the first time we met in July 2018 as I was a first-time customer. He went over and beyond the call to work within my budget! He's honest and fair to say the least! I have never purchased a Honda product nor any other vehicle before without my husband and no matter how many times I asked him the same questions, he repeated the answer and shared research with me. He doesn't pressure you into buying something that you really don't want; therefore, nothing is compromised, and I don't feel buyer's remorse. The only reason why I'm upgrading is because my sons outgrew the first Honda, and the younger one experienced a car accident due to inclement weather while in college. I guess it's a mixed blessing because our plan is to return in May/June to purchase two (2) more vehicles. I plan to keep my new car for a longer time because it's all mine, and I've rented the CRV many times in the past to take my sons to visit colleges and universities, and we felt very safe at all times. Thank you Mr. Syriani for providing "services beyond excellence" each and every time. I really do feel like a part of the Honda Family ""Experience"! See you in May/June for our sons' first vehicle. Great services lead to Happy Repeat Customers and Referrals!! Happy Selling!! Thank you Mary and Gerald for your patience with me in Mr. Syriani's absence, especially this week as I had a small window to find a replacement vehicle. Your patience, compassion, and knowledge of Honda's products and services have not gone unnoticed at all. As the saying goes: "Team work makes the Dream work!" More
by sharrondwestknight2018
Employees Worked With
Other Employees :
Mary Moniuszko - Excellent too (NOTE: This survey is for everyone listed).
March 10, 2020
Danny & Cordero were very professional, great speedy process. Very grateful to had worked with two outstanding people. I’ll be back for my next car. process. Very grateful to had worked with two outstanding people. I’ll be back for my next car. More
by tiaccook1
March 10, 2020
Sam's the Man Samuel Day is the best salesman there. He has personality and is patient, positive and poised. He is at the peak of professionalism. If you ever ne Samuel Day is the best salesman there. He has personality and is patient, positive and poised. He is at the peak of professionalism. If you ever need a good vehicle, Sam's the man! More
by ssunday14
Employees Worked With
March 08, 2020
Sam was a great. I like how smooth yet fast the process went to purchase my car. Everyone was very professional and was nice . Would recommend to a friend or family. went to purchase my car. Everyone was very professional and was nice . Would recommend to a friend or family. More
by Lrios61986
Employees Worked With
March 08, 2020
Great Experience Purchasing my new Accord The staff was excellent, no hassle at all. My sales Consultant Gerald Griffin was knowledgeable and friendly. The General sales manager John Syriani i The staff was excellent, no hassle at all. My sales Consultant Gerald Griffin was knowledgeable and friendly. The General sales manager John Syriani is a great guy and provided exceptional customer service. More
by tonycoltro
March 08, 2020
Danny was so patient as we were undecided on the color and trim for our new CRV. He explained all the benefits of upgrading to the EX and Corderro made us an excellent deal. Y es bilingue que nos ayudo and trim for our new CRV. He explained all the benefits of upgrading to the EX and Corderro made us an excellent deal. Y es bilingue que nos ayudo bastante. More
by 24juanhuerta
