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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,516 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,516 reviews

April 02, 2020

High Satisfaction I came in looking for my first car after going to several dealerships. Gerald Griffin went above and beyond to ensure I got exactly what I was asking More

by Tony Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2020 -

Ed Napleton Honda in Oak Lawn responded

Tony, thank you for your positive review. We're glad to hear that you found Gerald here at Ed Napleton Honda of Oak Lawn Dealer so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer!

March 28, 2020

No Fuss No Muss Gerald is a great Sales Professional! Together with the rest of the Sales Associates at Ed Napleton Honda, I walked out with a New 2020 Pilot and I h More

by magic_presence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager and the General manager
Mar 29, 2020 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 21, 2020

Very satisfied with the sales service provided by Danny N. and John. Cuddles to the porter for washing, vacuuming, and drying our truck.. She was in good hands.. More

by batorres09
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2020 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Batorres09! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 20, 2020

Great Experience Gerald griffin was a very polite and professional sales rep.I was recommended to Napleton by a friend, I would also recommend. It was a good experienc More

by parks8608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2020 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Parks8608! We hope we can continue to be of service to you down the road!

March 18, 2020

Honda Customer Since 1991! I have been purchasing and/or leasing cars since 1991! I love Napleton Honda. I have been treated with respect and fairness every time! I will on More

by Kuryan13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2020 -

Ed Napleton Honda in Oak Lawn responded

Hello, thank you for the review and high star rating! It means so much to us to have your trust in our business, and we are proud to have earned it! Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

March 16, 2020

gerald this was my 4t h car from Gerald and I couldn't be any happy with my recent purchase. His continues to impress me with each deal that is done. th More

by Happy caddy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Ed Napleton Honda in Oak Lawn responded

We are happy to hear Gerald always provides you with such impressive service! As one of our valued customers, we want to sincerely thank you for your business and congratulate you on your new vehicle. Until the next time we meet, take care!

March 15, 2020

Danny was very patient, helpful and personable! You never know the type of day you’re going to have at the dealership but my experience was a very positive one. More

by wyntersampson
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Wyntersampson! We hope we can continue to be of service to you down the road!

March 14, 2020

Mr. Syriani is the consummate professional to the highest level: Attire, communication, immediate follow-up, knowledge of competition, consumer education on Honda's products and services! I remember the fir More

by sharrondwestknight2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Moniuszko - Excellent too (NOTE: This survey is for everyone listed).
Mar 17, 2020 -

Ed Napleton Honda in Oak Lawn responded

Hello, we're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out if there's anything we can do for you. Take care.

March 10, 2020

Danny & Cordero were very professional, great speedy process. Very grateful to had worked with two outstanding people. I’ll be back for my next car. More

by tiaccook1
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cordero Covington
Mar 13, 2020 -

Ed Napleton Honda in Oak Lawn responded

Our sales team is dedicated to providing you with the best car shopping experience, so we are glad to hear you found that to be the case with Danny and Cordero. Please do not hesitate to reach out to us if there is ever anything else we can do for you. Congratulations on your new car, and safe travels!

March 10, 2020

Sam's the Man Samuel Day is the best salesman there. He has personality and is patient, positive and poised. He is at the peak of professionalism. If you ever ne More

by ssunday14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Day Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Ed Napleton Honda in Oak Lawn responded

We always strive to deliver the best car shopping experience to our customers, so we are delighted to hear that you found that to be the case with Samuel! If you ever need any more help, please do not hesitate to give us a call or stop by. Have a fantastic day!

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