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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
February 23, 2020
Sam is very friendly and understanding Sam was very friendly and understanding. I did internet shopping for the car that i bought and I was promised the best deal. I was given the deal that Sam was very friendly and understanding. I did internet shopping for the car that i bought and I was promised the best deal. I was given the deal that was promised to me. Some of the other dealership that i visited gave me good price just to get me into the dealership and once there they increased the price. Since i had visited many places, i told the best price that i had and Sam gave be a better deal without wasting time. He also did a followup to esquire how the car was and i really appreciate it. Will definitely recommend Sam. More
by SatisfiedCustomer
Employees Worked With
February 19, 2020
Sam was amazing he had everything ready to go for us knowledgeable attentive and very friendly great salesman we were very happy with our results knowledgeable attentive and very friendly great salesman we were very happy with our results More
by Momofcutie
Employees Worked With
February 16, 2020
Wonderfull customer service. Samuel Day Jr. was very knowledgeable, helpful, Kind and patient. Wonderful experience. I didn’t feel like I was being pushed to purchase a vehicle. I was able to make my ow knowledgeable, helpful, Kind and patient. Wonderful experience. I didn’t feel like I was being pushed to purchase a vehicle. I was able to make my own decision and Samuel seemed to have had my best interest at heart. More
by Carla_unoc
Employees Worked With
February 15, 2020
Dan Nino was helpful throughout the entire process of purchasing a used car. Everything went smooth and swift. Would recommend visiting this location to friends and family. purchasing a used car. Everything went smooth and swift. Would recommend visiting this location to friends and family. More
by Psmith97561
February 15, 2020
Daniel and John were a pleasure to work with. They calmly listen to our needs and provided us with a great car at a good price. Would highly recommend Daniel Nino if you are looking to buy a car. listen to our needs and provided us with a great car at a good price. Would highly recommend Daniel Nino if you are looking to buy a car. More
by bs14813
February 11, 2020
Daniel Nino was professional and polite with excellent customer service skills. He also listened to what we needed without rushing us. I would definitely refer him to family and friends! customer service skills. He also listened to what we needed without rushing us. I would definitely refer him to family and friends! More
by Giggles804
Employees Worked With
February 09, 2020
Danny and Corderro where fantastic. They with stood my no haggling approach, worked with what my bottom lol one out the door was. Finessed me with some numbers and came back with a deal that was acceptab no haggling approach, worked with what my bottom lol one out the door was. Finessed me with some numbers and came back with a deal that was acceptable to me and my situation. Thank you guys. Will buy from them again in the future! More
by Luca6781
February 02, 2020
MichelleW I highly recommend this dealership, my experience was amazing. My sales rep. Gerald Griffin was very patient, caring, and knowledgeable. I haven't pur I highly recommend this dealership, my experience was amazing. My sales rep. Gerald Griffin was very patient, caring, and knowledgeable. I haven't purchased a vehicle in 16 years so I need someone with great customer service and that's exactly what I received. More
by MichelleW
January 25, 2020
New car purchased. The features of the car was shown. Operations of radio, phone, climate control was explained. The navigation system was paired with our cell phones. T The features of the car was shown. Operations of radio, phone, climate control was explained. The navigation system was paired with our cell phones. The salesman was friendly and patient. More
by Senior12$
Employees Worked With
January 25, 2020
I really appreciate The great service Cordero and Daniel provided... I walked out happy n smiling. Great customer service and very informative!!!! Thanks a lot provided... I walked out happy n smiling. Great customer service and very informative!!!! Thanks a lot More
by Willi.la
