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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,518 reviews
February 11, 2020
Daniel Nino was professional and polite with excellent customer service skills. He also listened to what we needed without rushing us. I would definitely refer him to family and friends! customer service skills. He also listened to what we needed without rushing us. I would definitely refer him to family and friends! More
by Giggles804
Employees Worked With
February 09, 2020
Danny and Corderro where fantastic. They with stood my no haggling approach, worked with what my bottom lol one out the door was. Finessed me with some numbers and came back with a deal that was acceptab no haggling approach, worked with what my bottom lol one out the door was. Finessed me with some numbers and came back with a deal that was acceptable to me and my situation. Thank you guys. Will buy from them again in the future! More
by Luca6781
February 02, 2020
MichelleW I highly recommend this dealership, my experience was amazing. My sales rep. Gerald Griffin was very patient, caring, and knowledgeable. I haven't pur I highly recommend this dealership, my experience was amazing. My sales rep. Gerald Griffin was very patient, caring, and knowledgeable. I haven't purchased a vehicle in 16 years so I need someone with great customer service and that's exactly what I received. More
by MichelleW
January 25, 2020
New car purchased. The features of the car was shown. Operations of radio, phone, climate control was explained. The navigation system was paired with our cell phones. T The features of the car was shown. Operations of radio, phone, climate control was explained. The navigation system was paired with our cell phones. The salesman was friendly and patient. More
by Senior12$
Employees Worked With
January 25, 2020
I really appreciate The great service Cordero and Daniel provided... I walked out happy n smiling. Great customer service and very informative!!!! Thanks a lot provided... I walked out happy n smiling. Great customer service and very informative!!!! Thanks a lot More
by Willi.la
January 23, 2020
Danny and Corderro made the whole car purchase very easy and clear. Very professional gentlemen. Stop in and ask for them both you won't regret it. and clear. Very professional gentlemen. Stop in and ask for them both you won't regret it. More
by cocojuan1205
January 23, 2020
Danny and corderro were a great help to my husband and myself we didn't feel pressured. Awesome first car purchase experience. I would definitely recommend to see them myself we didn't feel pressured. Awesome first car purchase experience. I would definitely recommend to see them More
by Chela1717
January 20, 2020
Beware of hidden fees. I was in contact with them over a car I was interested in. The price seemed reasonable and I was told it would be that price plus taxes and fees. What they failed to mention is that u car I was interested in. The price seemed reasonable and I was told it would be that price plus taxes and fees. What they failed to mention is that under the word “fees” they hid almost $2000 that no other dealership has. Almost $1000 for “inspection fee”. Almost another $1000 for a “paint warranty fee”. It seemed dishonest to me to add fees that other dealerships don’t have and try to hide them till the last second. The car I was interested in was $18,500 by the way so those “fees” were almost 11% of the price! More
by Car-buyer
Employees Worked With
January 17, 2020
I appreciated Mr.Griffin help he went over and beyond to help us get a great car and we love it. Thank you Mr.Griffin and Honda help us get a great car and we love it. Thank you Mr.Griffin and Honda More
by elainew03
Employees Worked With
January 15, 2020
Gerald was absolutely amazing! Easy to talk to and very informal. Takes pride in what he does and makes customers feel good! Give this man a raise! informal. Takes pride in what he does and makes customers feel good! Give this man a raise! More
by 1taylormendlik
