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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,518 reviews
January 14, 2020
Big thank you to mike and John at napleton for the great experience! Just got an awesome new accord and we love it! Thanks again! experience! Just got an awesome new accord and we love it! Thanks again! More
by ejrmjr1
January 14, 2020
Just had a great experience getting I our brand new accord! Mike in sales was very knowledgeable and professional. His manager John as a huge help also! accord! Mike in sales was very knowledgeable and professional. His manager John as a huge help also! More
by Maryt.ryan
January 09, 2020
Daniel was super personable and friendly! He pulled out all the stops for us and made sure we left beyond happy. So happy we came to Ed Napleton for my first car purchase! all the stops for us and made sure we left beyond happy. So happy we came to Ed Napleton for my first car purchase! More
by nutellatentacles
Employees Worked With
January 02, 2020
Worked with Danny Nino and he was great!! My wife and I came in late on news year eve and Danny stayed with us way past closing to make sure everything went smoothly!! came in late on news year eve and Danny stayed with us way past closing to make sure everything went smoothly!! More
by CRV DRIVER
December 31, 2019
New car On Saturday my son and I visited Napoleon to see of a possible purchase of a new Odyssey. Daniel Nino helped us with all of our concerns about a purc On Saturday my son and I visited Napoleon to see of a possible purchase of a new Odyssey. Daniel Nino helped us with all of our concerns about a purchase and what was available as to color snd styles. It took some time to come to the decisions regarding details of what we wanted on the car and costs that would be involved. Danny was really working with us to settle all aspects of the purchase, he was very helpful in working it all out. Thank You MJC More
by rcarroll6317
Employees Worked With
December 30, 2019
Every time I go to Sam Bader I get nothing but great service. They are so friendly and they care so much . It is so nice to go to a place where everyone is happy to work there . They took very good care service. They are so friendly and they care so much . It is so nice to go to a place where everyone is happy to work there . They took very good care of me . Thank you so much for being so wonderful! They rock !!! More
by Hannah090906
Employees Worked With
December 29, 2019
Was very excited to find a reasonable internet price on the make and model I was looking for, so drove into the city for a test drive. We drove some other vehicles, then decided to request an itemized pu the make and model I was looking for, so drove into the city for a test drive. We drove some other vehicles, then decided to request an itemized purchase agreement. But along with the usual fees and taxes, there was a $955 napleton experience fee and a $910 fee for xilion exterior protection , adding almost $2000 above the advertised online price. We did not feel that free oil changes and car washes merited nearly $1000, nor did we want zillion protection, as it is not recommended and is poorly reviewed by those in the automotive painting and refinishing field. Additionally, the cost of that product is $50, so why is the fee $900? When we expressed are frustration with being expected to pay these hidden fees for services and products that we were not interested in, we were told that they were non negotiable. So much for “no hassle/ no haggle.” More accurately our experience was bait and switch+hidden fees+non negotiable=NO SALE time wasted! More
by michelle
Employees Worked With
December 28, 2019
Really good guy the experience was great he was really professional about everything and got me a good interest rate.I will buy another car from him in the future. professional about everything and got me a good interest rate.I will buy another car from him in the future. More
by Juniorstrucking
Employees Worked With
