Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,514 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,514 reviews
May 02, 2019
Best service in America Sam Girgis got us at the door with his kind words and can do attitude. He’s the best out there. My fiancé bought a New Honda Accord and I’ll be back f Sam Girgis got us at the door with his kind words and can do attitude. He’s the best out there. My fiancé bought a New Honda Accord and I’ll be back for the 2020 Pilot! More
by Briffy412!
Employees Worked With
May 02, 2019
Ed Napleton Experience Great service. I wasnt at the dealership for too long before I bought my first car. Sam Girgis is a great salesman who knows how to take care of his c Great service. I wasnt at the dealership for too long before I bought my first car. Sam Girgis is a great salesman who knows how to take care of his customers. More
by Stafiramarcin
Employees Worked With
May 01, 2019
Service visit Jason was excellent he took real good care of me when I came in for service. He was very patient with me. Would absolutely be back! Jason was excellent he took real good care of me when I came in for service. He was very patient with me. Would absolutely be back! More
by Noname
Employees Worked With
Jason Siler
April 25, 2019
customer, new owner of honda odyssey everyone was really friendly. I live in orland park and have a honda dealer in orland but decided to buy the honda odyssey from oaklawn. There custome everyone was really friendly. I live in orland park and have a honda dealer in orland but decided to buy the honda odyssey from oaklawn. There customer service was great, they were more welcoming and very accommodating. my salesman was howard becker, i really recommend him and i am looking forward to buying my second car from him. More
by nnahha2
Employees Worked With
Howard Becker
April 24, 2019
Great time here ! Tucker was so knowledgeable on the passport and pilot and led me to make the right choice for my family ! Come see him , trust me. Tucker was so knowledgeable on the passport and pilot and led me to make the right choice for my family ! Come see him , trust me. More
by alt007
April 20, 2019
Great experience Mike worked with us to find the car we are looking for. He found a solution for our needs and even exceeded our expectations. I highly recommend the Mike worked with us to find the car we are looking for. He found a solution for our needs and even exceeded our expectations. I highly recommend them. More
by Milan1
April 20, 2019
Great experience After visiting and talking with several dealerships we were more than satisfied with our experience at napleton. Mike exhibited great professionalism After visiting and talking with several dealerships we were more than satisfied with our experience at napleton. Mike exhibited great professionalism and I would highly recommend them. More
by Farah
April 20, 2019
Great experience with Mike and Eric! I had such a great experience buying my new accord! Mike and Eric were great to work with and made it so easy. Definitely will recommend these two to I had such a great experience buying my new accord! Mike and Eric were great to work with and made it so easy. Definitely will recommend these two to anyone. More
by rbuechel15
April 19, 2019
Monica is the best! Monica helped us so much and made sure we left with a great desk and the car of our dreams. I am so happy and highly recommend! Monica helped us so much and made sure we left with a great desk and the car of our dreams. I am so happy and highly recommend! More
by chatterboxtara
Employees Worked With
April 18, 2019
Great used car buy. First time car buyer. Mike was great to work with and let me take my time with everything. He was helpful with any questions I asked. First time car buyer. Mike was great to work with and let me take my time with everything. He was helpful with any questions I asked. More
by Carben
Employees Worked With
Michael Klein
