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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,514 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,514 reviews
March 28, 2019
Excellent Experience Monica was very helpful when I came in to ask some questions about a Honda Accord. She knew every answer like the back of her hand and had a lot of im Monica was very helpful when I came in to ask some questions about a Honda Accord. She knew every answer like the back of her hand and had a lot of important things to say! She was super nice and easy to talk to! I definitely recommend speaking to Monica about any cars you’re interested in! Such a great worker! More
by Raypressley13
Employees Worked With
March 26, 2019
Awesome people who work with you Sam was awesome to work with and did everything he could to come up with an unbeatable deal on a car. Overall it was a very fast process and ended up Sam was awesome to work with and did everything he could to come up with an unbeatable deal on a car. Overall it was a very fast process and ended up driving out with the car of my dreams that same day with no hassle. More
by Heidi0820
Employees Worked With
March 23, 2019
Great Very pleased. Bob was very patient and answered all my questions. Great experience over all. Bob along with Cordero made the car buying stigma disappe Very pleased. Bob was very patient and answered all my questions. Great experience over all. Bob along with Cordero made the car buying stigma disappear. More
by Rpopoca3
March 22, 2019
Easy Peasy Transparent transaction,great price, willing to work with consumer.... Honored price that was personally emailed to me with a few extra accessories an Transparent transaction,great price, willing to work with consumer.... Honored price that was personally emailed to me with a few extra accessories and options. Sam is the Man!!! More
by Hotdiggity
Employees Worked With
March 21, 2019
No stone unturned This was not my first experience with Ed Napleton Honda in Oak Lawn. I watched, first hand, a good friend of mine purchase several cars from them. S This was not my first experience with Ed Napleton Honda in Oak Lawn. I watched, first hand, a good friend of mine purchase several cars from them. So when it came time for me to purchase a car, he sent me to them. My salesman, Gerald Griffin, spent the entire day working to obtain a deal that fit my circumstances. Once that happened, Cordell put on the finishing touches and financed the deal. My gratitude and thanks to Cordell and Gerald for the hospitality shown to me. I will be referring family and friends to them for their automotive needs. More
by Sheila White
March 21, 2019
Fast/great experience I had a great experience with purchasing my new car. Mike and John were very informative and were able to assist me with everything I needed. I had a great experience with purchasing my new car. Mike and John were very informative and were able to assist me with everything I needed. More
by Ahlam10
March 21, 2019
Awesome experience Mike and corderro took great care of us and were very informative on the benefits of leasing with us. My wife and I are very happy with our new HRV. M Mike and corderro took great care of us and were very informative on the benefits of leasing with us. My wife and I are very happy with our new HRV. Mike's partner Sam bader was awesome as well, More
by EricAndLinda
March 20, 2019
Not too much back and forth I went in here after having visited the downtown Honda dealership which jerked me around and was an overall terrible experience. The first numbers the I went in here after having visited the downtown Honda dealership which jerked me around and was an overall terrible experience. The first numbers the salesman brought me were within my range and we went from there. It did take almost 6 hours which is enough time under that terrible lighting to sign just about anything, but overall I'm happy with the outcome. More
by SMonty
Employees Worked With
March 19, 2019
Awesome Salesperson Monica Martisek was very helpful and very informative about the vehicles I was interested in. I really appreciate it ! I'm sure I'll be back to seal t Monica Martisek was very helpful and very informative about the vehicles I was interested in. I really appreciate it ! I'm sure I'll be back to seal the deal ! More
by Edward
Employees Worked With
March 18, 2019
Beautiful Customer Service I recently purchased a 2019 Honda CRV from Ed Napelton Honda of Oak Lawn Il. My sales representative was Sam Day and Corderro Covington. My experience I recently purchased a 2019 Honda CRV from Ed Napelton Honda of Oak Lawn Il. My sales representative was Sam Day and Corderro Covington. My experience was professional, honest, and time managed very well. I'm overly excited about my new car and my great experience with this dealership....Thank you Ed Napelton of Oak Lawn, Il. More
by Jai'Lynn
