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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,528 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,528 reviews
January 21, 2019
Great people! I had the pleasure of working with Gerald Griffin and Corderro Covington, both of whom were amazing! They were both polite and very patient in helping I had the pleasure of working with Gerald Griffin and Corderro Covington, both of whom were amazing! They were both polite and very patient in helping me purchase my very first car. Since it was my first car, credit and liability were issues, but Gerald worked with me and with the help of the college grad program, I was able to get an amazing car and great deal. Gerald and Corderro were kind, patient, understanding, and fun! The attention I received while at the dealership, and after were a great experience! I recommend this location to anyone. More
by jas
January 19, 2019
Misleading I bought a vehicle here in 2014 since then the General Manager and Sales Manager I dealt with have moved on. Now it is Ed Napleton's practice to quot I bought a vehicle here in 2014 since then the General Manager and Sales Manager I dealt with have moved on. Now it is Ed Napleton's practice to quote a price via the internet and then when you come in you realize they are adding a mandatory "Ed Napleton Package" for $1400 to the cost of very new vehicle they sell. They refuse to remove it and do not include it in the original quote they provide via email. Buyer beware. Don't waste your time. More
by Lancelot2
January 18, 2019
My awesome car experience! Mike and Corderro were awesome! I found a vehicle Ed Napleton Honda is Oak Lawn website and it was still available! Everything they stated on the webs Mike and Corderro were awesome! I found a vehicle Ed Napleton Honda is Oak Lawn website and it was still available! Everything they stated on the website about the vehicle was accurate. I was very pleased with the condition of the vehicle and the salesman Mike and Manger Corderro were professional and went out of their way to find me a good deal for financing my car. I would highly recommend anyone seeking a new or used vehicle to stop by Ed Napleton Honda in Oak Lawn, you will not be disappointed! More
by Lanna293
Employees Worked With
Corderro Covington, Michael Klein
January 16, 2019
Purchased Used (2017) Accord. Very Pleased! Daniel Nino and Dan Ditusa were both extremely helpful with our purchase. All my questions were answered. I located my car on-line and Napleton's ma Daniel Nino and Dan Ditusa were both extremely helpful with our purchase. All my questions were answered. I located my car on-line and Napleton's market price data was the same as my own. While I made my purchase decision over two days, there was no unreasonable pressure from either Dan. I was also given the opportunity to have our car independently inspected. We have now owned the car for one-month and are very pleased with our purchase. More
by Oak Parker
Employees Worked With
Daniel Nino and Dan Ditusa
January 16, 2019
Very good Mike was very friendly and knowledgable about the cars i was looking at and took the time to go over all of the different features available to help m Mike was very friendly and knowledgable about the cars i was looking at and took the time to go over all of the different features available to help me make the right choice. Dan nice and very easy to deal with once i made a decision on the car i wanted More
by Nas728
Employees Worked With
Dan Ditusa, Michael Klein
January 12, 2019
Buying a Honda Mike has been a pleasure to work with I feel I got a great deal That is why I drove so far to his dealership I felt his customer service was bey Mike has been a pleasure to work with I feel I got a great deal That is why I drove so far to his dealership I felt his customer service was beyond what is expected Would definitely recommend mike to anyone looking for a Honda Thanks to the whole Honda team More
by Shaheen
January 12, 2019
Amazing Service Chris Lammon provides the best service around, definitely ask for him when you're bringing your vehicle in for anything. I will be back for sure Chris Lammon provides the best service around, definitely ask for him when you're bringing your vehicle in for anything. I will be back for sure More
by AJbara
Employees Worked With
Chris Lammon
January 11, 2019
An honest buying experience Very helpful staff. Samer Girgis worked with me, handled my concerns, and even stayed well past closing time to make sure my purchase went well. Tha Very helpful staff. Samer Girgis worked with me, handled my concerns, and even stayed well past closing time to make sure my purchase went well. Thanks to everyone who stayed past closing to prep my car, and get everything done! More
by taosys
January 10, 2019
Professional and courteous. Monica made the process of leasing a car very easy, I was very comfortable from the beginning. She was very helpful and polite in helping me find the Monica made the process of leasing a car very easy, I was very comfortable from the beginning. She was very helpful and polite in helping me find the car I was looking for. More
by William
Employees Worked With
Other Employees :
Mary Moniuszko in financing was very courteous and made the process go very smooth.
January 10, 2019
I LOVE CARS This Honda dealer is GREAT!!! If your looking for a new car or used I recommend going here. The staff here is extremely friendly. I worked with, sales This Honda dealer is GREAT!!! If your looking for a new car or used I recommend going here. The staff here is extremely friendly. I worked with, saleswoman, Monica Martisek, and would recommend anyone looking for a car ask for her she is extremely knowledgeable and very friendly..always smiling and reassuring this sales process would be stress free, and that it was. Thanks again to Monica and the staff at Ed Napleton Honda!! More
by I LOVE CARS!!!!
Employees Worked With
