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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,514 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,514 reviews
November 28, 2018
Best car buying experience EVER Best car buying experience in the whole world!!! Michael was the best car sales person I have ever dealt with in my whole life !!! He’s the opposite Best car buying experience in the whole world!!! Michael was the best car sales person I have ever dealt with in my whole life !!! He’s the opposite of the “ typical car salesman “!!!!! Easy to talk to. Very patient. Spent a ton of time showing every option on the car and demonstrated it. Very honest and knowledgeable !! Highly recommend seeing him for your next new or used car purchase !! He even drove the car to our home !! More
by Gina Rn
November 28, 2018
great experience This dealership completely exceeded all my expectations. Dave was the first contact I had after my internet inquiry. I was close to buyimg a GMC Aca This dealership completely exceeded all my expectations. Dave was the first contact I had after my internet inquiry. I was close to buyimg a GMC Acadia but saw allbthe features on the CRV and Mike Klein went over everything on the car and thoroughly explained every feature on the vehicle. I would reccomend to everyone to come purchase a vehicle from thos dealership. Well done everyone. More
by Timothydahill=01
Employees Worked With
Other Employees :
Mary in finance was excellent , Michael Klein
November 28, 2018
Perfect car I was looking for a used low mileage car to drive back and forth to work in to keep my miles off my Truck. Howard was able to point me in the right d I was looking for a used low mileage car to drive back and forth to work in to keep my miles off my Truck. Howard was able to point me in the right direction. More
by Barnes495
Employees Worked With
Howard Becker
November 27, 2018
Superb in everyway Walked in to look at a car for my grandson, met with Monica Martisek who was friendly and knowledgeable. We discussed price range and what I was looki Walked in to look at a car for my grandson, met with Monica Martisek who was friendly and knowledgeable. We discussed price range and what I was looking for (my grandson is only 18 and it would be a first car) Monica was able to let me know what cars she had available immediately and what she could get from other Ed Napleton dealerships. If you are shopping for a car i highly recommend Monica Martisek at Ed Napleton. More
by JPavlacka
Employees Worked With
November 27, 2018
Awesome Buying my wife a car for Christmas, just looking right now because I want it to be perfect. Napleton Honda had a great selection of both new and used Buying my wife a car for Christmas, just looking right now because I want it to be perfect. Napleton Honda had a great selection of both new and used cars, met a young lady named Monica who was very helpful. More
by Michael Brink
Employees Worked With
November 27, 2018
Car buying experience The staff at this location were so helpful Michael K. and his Parnter Sam assisted me and were very knowledable about all the models. They were very o The staff at this location were so helpful Michael K. and his Parnter Sam assisted me and were very knowledable about all the models. They were very open with me and helped me with the entire process. I would recommend this to any one else seeking a new vehicle More
by Jclarke457
November 27, 2018
Excellent sales associate I would recommend this dealership to friends . San bader is a great salesman to work with god bless him And explains everything to us that needed t I would recommend this dealership to friends . San bader is a great salesman to work with god bless him And explains everything to us that needed to know. More
by The boss
November 26, 2018
Amazing experience!!! Mike was my salesperson who helped me purchase my brand new 2018 accord, he did such an amazing job explaining the features and benifits of this car a Mike was my salesperson who helped me purchase my brand new 2018 accord, he did such an amazing job explaining the features and benifits of this car and he also helped me get into the car I wasn’t and keep my payment under where I wanted it to be! All around great experience with mike and the Napleton dealership. More
by rbuechel15
November 26, 2018
Purchase New Honda John and Sam were very attentive and a pleasure to work with. I will definitely be coming back to see them again. Thank you very much. John and Sam were very attentive and a pleasure to work with. I will definitely be coming back to see them again. Thank you very much. More
by Hondacar
November 26, 2018
Warm friendly safe The people were friendly, smiles all around great prices I told other family, and friends and the also loved the place , we’ll do it again!! The people were friendly, smiles all around great prices I told other family, and friends and the also loved the place , we’ll do it again!! More
by Rayray
Employees Worked With
