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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,519 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,519 reviews
December 06, 2018
We need more professionals like GG in the world He is the best person I have ever met in the sales business that is so genuine and pure in what he says and does to his customers. He is so patient an He is the best person I have ever met in the sales business that is so genuine and pure in what he says and does to his customers. He is so patient and honest with his explanations. Customer satisfaction is his pride. He is a Champ in my book. Vivian More
by homework
Employees Worked With
December 01, 2018
worst service ever I made an appointment, came in and I said I need a new cylinder lock for my honda fit. They wrote me up, looked at the car for ten minutes (took nothi I made an appointment, came in and I said I need a new cylinder lock for my honda fit. They wrote me up, looked at the car for ten minutes (took nothing apart) and told me it would be $610 to replace the door lock cylinder. I said that was too much. They responded with well you will have to pay the $150 diagnostic fee. unbelievable. More
by jb
Employees Worked With
jimmie
November 29, 2018
Great service staff Very polite and very attentive service department. Yes sometimes they are busy but that's part of the business. See Jason Siler for anything you need Very polite and very attentive service department. Yes sometimes they are busy but that's part of the business. See Jason Siler for anything you need. Very knowledgable. More
by Crash22675
Employees Worked With
Jason Siler
November 29, 2018
Honest and friendly Jason was very helpful and honest.. he was straight forward with me about what my car needed and gave me realistic prices. Didn’t try to force extra s Jason was very helpful and honest.. he was straight forward with me about what my car needed and gave me realistic prices. Didn’t try to force extra services on me. Very professional got me in and out on a very timely fashion! More
by Ct0827
Employees Worked With
Jason
November 29, 2018
GG is the best He takes good care of his clients. No matter how busy the dealership gets, he always makes time to help out our family. He's not your average salesman He takes good care of his clients. No matter how busy the dealership gets, he always makes time to help out our family. He's not your average salesman. He really takes the time to get to know his clients and their needs. Highly recommend working with GG. More
by mnava
Employees Worked With
November 28, 2018
Best car buying experience EVER Best car buying experience in the whole world!!! Michael was the best car sales person I have ever dealt with in my whole life !!! He’s the opposite Best car buying experience in the whole world!!! Michael was the best car sales person I have ever dealt with in my whole life !!! He’s the opposite of the “ typical car salesman “!!!!! Easy to talk to. Very patient. Spent a ton of time showing every option on the car and demonstrated it. Very honest and knowledgeable !! Highly recommend seeing him for your next new or used car purchase !! He even drove the car to our home !! More
by Gina Rn
November 28, 2018
great experience This dealership completely exceeded all my expectations. Dave was the first contact I had after my internet inquiry. I was close to buyimg a GMC Aca This dealership completely exceeded all my expectations. Dave was the first contact I had after my internet inquiry. I was close to buyimg a GMC Acadia but saw allbthe features on the CRV and Mike Klein went over everything on the car and thoroughly explained every feature on the vehicle. I would reccomend to everyone to come purchase a vehicle from thos dealership. Well done everyone. More
by Timothydahill=01
Employees Worked With
Other Employees :
Mary in finance was excellent , Michael Klein
November 28, 2018
Perfect car I was looking for a used low mileage car to drive back and forth to work in to keep my miles off my Truck. Howard was able to point me in the right d I was looking for a used low mileage car to drive back and forth to work in to keep my miles off my Truck. Howard was able to point me in the right direction. More
by Barnes495
Employees Worked With
Howard Becker
November 27, 2018
Excellent sales associate I would recommend this dealership to friends . San bader is a great salesman to work with god bless him And explains everything to us that needed t I would recommend this dealership to friends . San bader is a great salesman to work with god bless him And explains everything to us that needed to know. More
by The boss
November 27, 2018
Superb in everyway Walked in to look at a car for my grandson, met with Monica Martisek who was friendly and knowledgeable. We discussed price range and what I was looki Walked in to look at a car for my grandson, met with Monica Martisek who was friendly and knowledgeable. We discussed price range and what I was looking for (my grandson is only 18 and it would be a first car) Monica was able to let me know what cars she had available immediately and what she could get from other Ed Napleton dealerships. If you are shopping for a car i highly recommend Monica Martisek at Ed Napleton. More
by JPavlacka
Employees Worked With
