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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.8
1,514 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,514 reviews

November 24, 2018

Happy out of town car buyer Five stars 🌟 for making our car buying experience one to remember. Dan the used car manager made our purchase possible. Gerald Griffin, our salesman More

by salesman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Ed Napleton Honda in Oak Lawn responded

Salesman, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

November 20, 2018

Amazing Experience Sam Bader and Corderro Covington were an amazing team. They were thoughtful, considerate, patient, and professional. They made me feel at ease with my More

by maroon2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corderro Covington
Nov 21, 2018 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

November 20, 2018

Very helpful and knowledgeable I enjoyed my visit here at Ed Napleton Hoda. Monica Martisek made feel comfortable with her knowledge and professionalism. Thank you Monica ! I high More

by Erl2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2018 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

November 20, 2018

Gerald Griffin is an excellent person to work with. Gerald Griffin will make sure your day is excellent. Great sells man. He made sure everything was correct before I pulled off the lot. Set up my radio More

by Jazzy Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2018 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Jazzy Jeff! We hope we can continue to be of service to you down the road!

November 20, 2018

Purchase the Accord Sport The dealership went out of their way to locate the exact new Accord that I desired. Mike kept me up to speed on all phases of purchase. More

by Jsb555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Klein
Nov 23, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Jsb555! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

November 16, 2018

Great experience with Gerald sales representative Gerald was excellent! He was my sales representative and was very personable, patient and took the time to understand what I wanted. He checked on me More

by Sweetie81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2018 -

Ed Napleton Honda in Oak Lawn responded

Sweetie81, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

November 15, 2018

Sales Thank you so much GG. During my recent purchase with Gerald I was truly impressed with him professionalism and his ability to work with me to find th More

by Happy truck owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Alramli
Nov 17, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Happy Truck Owner! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

November 15, 2018

Another CRV after 10 years Gerald Griffin my saleman was very knowledgeable about the new CRV. He took me for a test drive and when we came back started to show and tell me all More

by Donna R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2018 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Donna R! We hope we can continue to be of service to you down the road!

November 14, 2018

not pushy car guy I havent bought a car in a long time i came into Napleton group becuase my co worker recommended them so i worked with a salesperson with the name of More

by SamIam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Piotr Peter Czachor
November 12, 2018

Turned away my request for service assistance I had a near dead battery in a leased vehicle that was only 2 years old. I had to call Roadside Assistance who told me to go to a dealer immediately More

by Luanne G
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not know his name
Nov 28, 2018 -

Ed Napleton Honda in Oak Lawn responded

Hi Luanne G, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (708) 430-0011. We look forward to hearing from you.

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