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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
November 10, 2018
Superior Customer Service Gerald G. Is amazing! He always contacts me to check in regard my car and if I’m ready to upgrade. He remembers my daughter which I love. An awesome p Gerald G. Is amazing! He always contacts me to check in regard my car and if I’m ready to upgrade. He remembers my daughter which I love. An awesome personable touch. GG, keep providing the BEST service. I will keep you in mi d for future services. Tammie Alexander More
by Alexandert917
Employees Worked With
November 08, 2018
Red Carpet Service! I just came from a dealer that was really horrible to me. I had a chip on my shoulder. Mike, Dave and Eric won me over immediately I just came from a dealer that was really horrible to me. I had a chip on my shoulder. Mike, Dave and Eric won me over immediately More
by Maura
November 08, 2018
Odyssey purchase I had a good experience both with finance and pleasantries of salesman. The experience was fair, the selection is good, and the sales/ service space I had a good experience both with finance and pleasantries of salesman. The experience was fair, the selection is good, and the sales/ service space is quite nice and spacious. Overall, good experience. More
by Shyla
November 08, 2018
Purchase a Honda CRV My experience in purchasing my Honda CRV was very friendly and knowledgeable. My sales representative was Gerald Griffin or "GG". I was nervous starti My experience in purchasing my Honda CRV was very friendly and knowledgeable. My sales representative was Gerald Griffin or "GG". I was nervous starting out but GG helped put my mind at ease. He was pleasant and knowledgeable. He took his time to answer all my questions. He spent time showing me the many features of the car and how to use them. Thank you for a very pleasant experience. More
by Arlene
November 07, 2018
New car purchase. Walked into dealer to look at new car, talked with Corderro Covington who referred me to car salesman Howard Becker, with the help of these two person Walked into dealer to look at new car, talked with Corderro Covington who referred me to car salesman Howard Becker, with the help of these two persons I was able to help my sister walk out of dealership with a new car. Wow, these young men were awesome... Thanks to them for all their help. More
by Happy
Employees Worked With
Corderro Covington., Howard Becker
November 07, 2018
Purchase Mr. Corderro Covington and Mr. Howard Becker were very helpful in helping me choose and purchase a new vehicle. Their expertise helped my decision to Mr. Corderro Covington and Mr. Howard Becker were very helpful in helping me choose and purchase a new vehicle. Their expertise helped my decision to buy a new vehicle easy and affordable. More
by PrettyPat
Employees Worked With
Corderro Covington, Howard Becker
November 06, 2018
Great Howard was great. Went out of his way to make sure I was able to get the deal in my price range. Would recommend to come here Howard was great. Went out of his way to make sure I was able to get the deal in my price range. Would recommend to come here More
by Josh34238
Employees Worked With
Howard Becker
November 06, 2018
Flexible & understanding Prior to coming to Napleton Honda of Oak Lawn, I initially went into another Honda dealership and was a bit discouraged that not one person approached Prior to coming to Napleton Honda of Oak Lawn, I initially went into another Honda dealership and was a bit discouraged that not one person approached me to see if I needed help. But because I really wanted the Honda, decided to visit Napleton Honda of Oak Lawn. Off the bat Sam Bader approached me and was very helpful in explaining things - especially since this was my first car purchase. Very friendly, and especially VERY patient with me. Thanks you, Sam & I am very happy with my new Honda HRV :)!!! More
by Mflore53
Employees Worked With
November 06, 2018
Love the salesman Gerald who helped me purchase a brand new Very informative of the car, had a positive attitude . Year me really great. He was a very good salesman and will recommend him to all my friends. Very informative of the car, had a positive attitude . Year me really great. He was a very good salesman and will recommend him to all my friends. More
by Erq
Employees Worked With
November 06, 2018
Best service I was greeted by Rick as soon as I pulled the in. My issues were addressed in a very timely fashion. Everything was done perfectly and I was updated t I was greeted by Rick as soon as I pulled the in. My issues were addressed in a very timely fashion. Everything was done perfectly and I was updated the whole time. I will recommend everyone to visit this dealer. More
by Jmccormick74
Employees Worked With
Rick
