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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,518 reviews
November 15, 2018
Sales Thank you so much GG. During my recent purchase with Gerald I was truly impressed with him professionalism and his ability to work with me to find th Thank you so much GG. During my recent purchase with Gerald I was truly impressed with him professionalism and his ability to work with me to find the perfect truck of my dreams. From my recent experience with Gerald and Honda I will be a returning client once this lease period is over in the next 36 months. Thank you again GG for all the hard work and dedication you bring to your clients. You are truly a professional and do work to fulfill clients dreams and make the buying process very enjoyable. More
by Happy truck owner
November 15, 2018
Another CRV after 10 years Gerald Griffin my saleman was very knowledgeable about the new CRV. He took me for a test drive and when we came back started to show and tell me all Gerald Griffin my saleman was very knowledgeable about the new CRV. He took me for a test drive and when we came back started to show and tell me all about the new features. Since my last CRV was 10 years old. He explained about the video camera, showed me how to lower the back seats. showed me the key inside the keys .i would of never knew it was their without being told. This was all done before i actually purchased the car. On delivery he asked me if i had any questions and told me to give him a call with any questions or problems. More
by Donna R
Employees Worked With
November 14, 2018
not pushy car guy I havent bought a car in a long time i came into Napleton group becuase my co worker recommended them so i worked with a salesperson with the name of I havent bought a car in a long time i came into Napleton group becuase my co worker recommended them so i worked with a salesperson with the name of Piotr- Peter her made exerything very transparent and made sure i was ok with everything before i said yes great sales team all together thank you guys!!! More
by SamIam
November 12, 2018
Turned away my request for service assistance I had a near dead battery in a leased vehicle that was only 2 years old. I had to call Roadside Assistance who told me to go to a dealer immediately I had a near dead battery in a leased vehicle that was only 2 years old. I had to call Roadside Assistance who told me to go to a dealer immediately for a replacement battery. I spoke with a Service Advisor at Ed Napleton Honda in Oak Lawn and explained my emergency. I asked if there would be a charge if the battery had to be replaced. Because I leased my vehicle (it was 2 years old and had less than 25,000 miles) I knew it should be covered but I just wanted to confirm that it would be replaced at no cost to me. The Service Advisor then asked if I leased the vehicle from Ed Napleton Honda. When I confirmed that I leased from another dealer, he told me that I should go to that dealer and not to Ed Napleton. I live 5 minutes from Napleton and 45 minutes by expressway from Valley Honda in Aurora, Illinois! Well, I did go to Valley Honda in Aurora, Illinois and they replaced my battery for free and then I requested that they change my oil, filters, add fluids and rotate my tires! I told them how I was treated by Napleton and they said they would never do that to anyone in the Honda family. Everyone at VALLEY HONDA are the BEST - from sales to service, they really treat their customers right! More
by Luanne G
Employees Worked With
Did not know his name
November 12, 2018
SOLD! Today was great with Sam Girgis. He was extremely informative and helpful. This is my first car purchase and I’m Thankful for his help. Today was great with Sam Girgis. He was extremely informative and helpful. This is my first car purchase and I’m Thankful for his help. More
by Jazmynwww
Employees Worked With
November 10, 2018
Superior Customer Service Gerald G. Is amazing! He always contacts me to check in regard my car and if I’m ready to upgrade. He remembers my daughter which I love. An awesome p Gerald G. Is amazing! He always contacts me to check in regard my car and if I’m ready to upgrade. He remembers my daughter which I love. An awesome personable touch. GG, keep providing the BEST service. I will keep you in mi d for future services. Tammie Alexander More
by Alexandert917
Employees Worked With
November 08, 2018
Red Carpet Service! I just came from a dealer that was really horrible to me. I had a chip on my shoulder. Mike, Dave and Eric won me over immediately I just came from a dealer that was really horrible to me. I had a chip on my shoulder. Mike, Dave and Eric won me over immediately More
by Maura
November 08, 2018
Odyssey purchase I had a good experience both with finance and pleasantries of salesman. The experience was fair, the selection is good, and the sales/ service space I had a good experience both with finance and pleasantries of salesman. The experience was fair, the selection is good, and the sales/ service space is quite nice and spacious. Overall, good experience. More
by Shyla
November 08, 2018
Purchase a Honda CRV My experience in purchasing my Honda CRV was very friendly and knowledgeable. My sales representative was Gerald Griffin or "GG". I was nervous starti My experience in purchasing my Honda CRV was very friendly and knowledgeable. My sales representative was Gerald Griffin or "GG". I was nervous starting out but GG helped put my mind at ease. He was pleasant and knowledgeable. He took his time to answer all my questions. He spent time showing me the many features of the car and how to use them. Thank you for a very pleasant experience. More
by Arlene
November 07, 2018
New car purchase. Walked into dealer to look at new car, talked with Corderro Covington who referred me to car salesman Howard Becker, with the help of these two person Walked into dealer to look at new car, talked with Corderro Covington who referred me to car salesman Howard Becker, with the help of these two persons I was able to help my sister walk out of dealership with a new car. Wow, these young men were awesome... Thanks to them for all their help. More
by Happy
Employees Worked With
Corderro Covington., Howard Becker
