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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,518 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,518 reviews
October 30, 2018
Overall Exceptional Experience Walked in and was immediately greated by Monica Martisek, her knowledge and professionalism was a true delight. I have and will continue to reccomend Walked in and was immediately greated by Monica Martisek, her knowledge and professionalism was a true delight. I have and will continue to reccomend both Monica Martisek and Ed Napleton Honda. More
by JPavlacka
Employees Worked With
October 30, 2018
Very informative Monica Martisek was very helpful! I came in today with many questions and Monica helped me tremendously and I left very satisfied. Will definitely be Monica Martisek was very helpful! I came in today with many questions and Monica helped me tremendously and I left very satisfied. Will definitely be back! More
by Danny1543
Employees Worked With
October 29, 2018
Excellent Customer Service Jason Siler at Ed Napleton Honda in Oak Lawn was very friendly and extremely helpful when I brought my CR-V in for service. He is very knowledgea Jason Siler at Ed Napleton Honda in Oak Lawn was very friendly and extremely helpful when I brought my CR-V in for service. He is very knowledgeable and made sure I understood what was going on with my car. Thank you. More
by Yvogarcia26
Employees Worked With
Jason Siler
October 27, 2018
great new car buying experience Recently i had purchased a brand new honda accord, and this being my first new car purchase. Gerald Griffin was very patient with me through the car b Recently i had purchased a brand new honda accord, and this being my first new car purchase. Gerald Griffin was very patient with me through the car buying process, while also being immensely knowledgeable about the product and features. He was also great in reaching out to me after the purchase to make sure my great experience followed through after i had bought the car. the dealership itself was clean, and they were very courteous in allowing us to finish the purchase after the dealership had closed. I had absolutely zero complaints and love my new car, and i'm happy i went to ed napleton. More
by noahst25
Employees Worked With
October 27, 2018
My salesman n dealership stays in contact with me making sure I keep up my maintaining of vehicle n is satisfied with services. Also of new deals Makes me feel like family th stays in contact with me making sure I keep up my maintaining of vehicle n is satisfied with services. Also of new deals Makes me feel like family thanks to Gerald Griffin n Oaklawn Honda life is great. More
by Traveling man
Employees Worked With
October 27, 2018
Highly recommended! Mike and sales manager Cordero are the best! Made a great deal and walked out the door a very happy customer! Highly recommend this place! Mike and sales manager Cordero are the best! Made a great deal and walked out the door a very happy customer! Highly recommend this place! More
by MariaGPerez
Employees Worked With
Cordero Covington, Michael Klein
October 27, 2018
Awesome! Corderro the sales manager was amazing! Michael Klein very helpful with everything, answered every question, and helped us buy a new car! Very satisfi Corderro the sales manager was amazing! Michael Klein very helpful with everything, answered every question, and helped us buy a new car! Very satisfied customer More
by AlfonsoPerez
Employees Worked With
Cordero Covington, Michael Klein
October 27, 2018
Great experience Mike and Cordero were very helpful, walked in to look at cars and walked out with a brand new car! Customer service was top notch! Mike and Cordero were very helpful, walked in to look at cars and walked out with a brand new car! Customer service was top notch! More
by MrPerez
Employees Worked With
Cordero Covington, Michael Klein
October 26, 2018
Great dealership experience Gerald Griffin has been helping our family for many years and when it was my turn to lease a new vehicle he was the first and only choice. He has been Gerald Griffin has been helping our family for many years and when it was my turn to lease a new vehicle he was the first and only choice. He has been extremely helpful and made the process a fun one. He has followed several times up to make sure everything is still great with my vehicle and that I am still happy. Very detailed and professional, will be back thanks to him. More
by sinem.nava
Employees Worked With
October 26, 2018
Excellent, Amazing Gerald Griffin was so helpful he went out his way to answer any questions and concern that I had. Gerald was so kind and very professional in every wa Gerald Griffin was so helpful he went out his way to answer any questions and concern that I had. Gerald was so kind and very professional in every way. I would give Gerald a 10 star any day. More
by Mollie04
Employees Worked With
