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Ed Napleton Honda in Oak Lawn - Service Center

Oak Lawn, IL

5.0
85 Reviews

85 Reviews of Ed Napleton Honda in Oak Lawn - Service Center

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September 26, 2022

The dealership is very nice and fancy. The vibe is welcoming and the staff is good on working with you to get the car you want. More

by marylinruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
Sep 29, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Marylinruiz! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 23, 2022

I wanted to trade in my car so when it to Ed Napleton Honda and was greeted by Jimmy. He was so helpful. He gave me all the answers to my questions and helped me with my options. I got a great value for More

by marybethson13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Sep 25, 2022 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Marybethson13! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

September 20, 2022

Pedro was super helpful when looking my dream car! !! Highly recommend when coming to Honda!!! More

by valeriebedia3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
Sep 22, 2022 -

Ed Napleton Honda in Oak Lawn responded

Hi, we're glad to hear our Staff Pedro took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

September 16, 2022

I worked with jimmy he was so nice and helpful with our wants and needs. We were treated so nicely that we couldn’t leave without our brand new CR-V. Jimmy was awesome. We highly recommend him. More

by Roxydeedee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bushell
Sep 18, 2022 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Roxydeedee! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

July 29, 2022

Gerald Griffin 5 stars, on Dealer Rater review, from Aisha Kakia Eakin, purchaser of 2013 Hyundai, Sonata. More

by AishaKakiaEakin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you so much for sharing your experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 03, 2022

Brought my 2015 Honda CRV to Napleton Honda in Oak Lawn and always have any service done at the dealership! Always excellent service. More

by Daly1000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Ed Napleton Honda in Oak Lawn responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2022

Bought our car here 5 years ago, and we've had most of the regular maintenance done there. Bought it through USAA for a nice price, and the service has always been friendly. Would recommend this dealers More

by bljl676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neel Patel
Jun 02, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Bljl676! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

April 08, 2022

I live far away from Oak Lawn, and when I got a flat tire while up there they installed the new tire even though they were about to close up shop. Neel Patel and the service team went out of their way stayin More

by Tyler S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neel Patel
Apr 11, 2022 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear that everything was completed to your satisfaction, Tyler S.! Please let us know if there is ever anything else we can assist you with.

January 19, 2022

Quick excellent service as always! My second car here in the last three years . Thanks guys especially to Danny nino More

by jnbjensen07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris lammon
Jan 21, 2022 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Jnbjensen07! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 13, 2021

Set up a appointment for 9:45 Saturday morning got there early as soon as service advisor said who’s the vehicle owner for Infiniti there is a 3 to 4 hour wait. Remember that I was changed almost $2000.00 f More

by Dapper D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob - bashkim Dalipi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Jonathan Aguilar
Sep 14, 2021 -

Ed Napleton Honda in Oak Lawn responded

Hi Dapper, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 430-0011 and we will do our best to make this better. Take care!

Sep 20, 2021 -

Dapper D responded

Made the appointment got skipped over by some fat bold white guy who looks like someone from Charlottesville white supremacy March notice was taken by another service person who checked me in and got the oil change done, although I have 3 more remaining I will not return there for anything and I plan to file a complaint with the Attorney General office because I have had almost $2k included in a purchase that can’t be delivered on at that dealership. They all lack any real people skills.

Sep 20, 2021 -

Dapper D responded

Just got a text from management named Dave Reiser to give him a call ASAP I did just hear what he had to say and guess what happened nothing the call got disconnected not surprising they are outstanding at faking concern and paying lip service WOW what a joke!

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