Ed Napleton Honda in Oak Lawn - Service Center

ALL LIES!!!!! TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES. TOLD ME THEY REPLACED PARTS. BUT THEY NEVER ACTUALLY DID. I HAVE THE PROOF THEY DIDNT. AND SERVICE MANAGER SAID PARTS WERE NOT REPLACED!!!! LIES. More

Thanks Tony for all your help I purchased a 2012 Honda Accord at this dealership. Tony was there to help me get the deal that I wanted and provide the service it needed. Thanks T I purchased a 2012 Honda Accord at this dealership. Tony was there to help me get the deal that I wanted and provide the service it needed. Thanks Tony for taking care of everything and making it painless. More

You are too old to own a Honda "You are too old to own a Honda" if you are over 50. According to the service department at Ed Napleton Honda. Took my new $40k Honda Odyssey in for "You are too old to own a Honda" if you are over 50. According to the service department at Ed Napleton Honda. Took my new $40k Honda Odyssey in for two issues. They repaired neither and stated that because the issues don't appear for them, Honda will not recognize nor pay for them. So for the rest of my ownership of this vehicle I have to listen to the front crash detection alarm falsely alert me when there's not another vehicle in site AND not use the cruise control because it turns itself off intermittently. Nice of the service rep to compare me to his grandfather that accidently turns it off manually. Sure. Over and over again when I'm barely even touching the steering wheel. Ed Napleton service department is a sad sack of crap. And Honda? This is my third and last one. if you cannot stand behind your products and make false statements of warranty, I'm done! -- Dan More

service I received excellent from Mr. Thomas and your service department. I will tell all my family and friends about your dealership.Also the price wasn't b I received excellent from Mr. Thomas and your service department. I will tell all my family and friends about your dealership.Also the price wasn't bad Sylvester Buck More

Tony Martisek is fantastic Tony has a great attitude and is very patient with his customers. He took the time to explain things clearly and provided insight on a number of impor Tony has a great attitude and is very patient with his customers. He took the time to explain things clearly and provided insight on a number of important topics. This is 10/10 service. More

Napleton Honda service department sells under false pretense s I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning s I bought a car from Napleton Honda and I had a lot of service done. However, Napleton Honda offers no response regarding my complaint concerning a sale of tires to me under the false guise of free tires from a rebate program. Over the last 4 months I have met three times with the sales associate who began this problem by selling me new tires indicating they would be free and helping fill out the rebate paperwork. I met with the Service Manager. I talked to Honda North America and I have talked to the General Manager a couple times including in person. The entire problem was caused by Napleton Honda’s Sales Associate falsely representing what Honda’s rebate program could provide. I followed all the steps and did everything I could to get a reasonable response back from Napleton Honda. They would rather lose a customer than admit their mistake. I have been overly reasonable in trying to resolve this matter and Napleton Honda’s response has been nothing but delay, ignore, shift the burden and “its not our fault”. I would stay far away from Napleton Honda. John Sheerin Oak Lawn, IL More

I met Gerald my sales person about a year ago while I was standing outside of the service department at Ed Napleton. I was having my 2011 CRV serviced and he notice that I had seat covers on my bucket seats standing outside of the service department at Ed Napleton. I was having my 2011 CRV serviced and he notice that I had seat covers on my bucket seats. He said to me make sure you have the proper seat covers so that your airs bags will function if you have an accident. I thought that was nice of him. I thanked him and he gave me his card. Well I kept that card for a year. I went to the dealership 3/21/14 to have my radio programed. I had been thinking about buying a new car. I ask for Gerald, his colleagues call him GG. I just wanted to say hello. What I liked about GG was there was never any pressure from him to buy a new car. I needed to find out the code to program my radio and maybe look at a new CRV, still no pressure from him to buy a new car. Long story short after a test drive I was in love with my 2014 CRV. That same evening I was introduce to the finance manager Nick Samhan. He was very patience and nice. It was now 12 a.m. and these guys were still pleasant. Gerald and Nick are the best! I felt like a member of their family. I've purchase 2 other new cars in the past years from ED Napleton. I guess that's why I keep coming back! ED Napleton is the best.... They are beyond a 5 star rating! More

Usually, I give Ed Napleton Honda a top rating. They are exceptional, in my opinion as far as how women are treated. I have shopped other dealerships where they want to take advantage of us thinking we are exceptional, in my opinion as far as how women are treated. I have shopped other dealerships where they want to take advantage of us thinking we are gullible. Today, I had a 7:30 a.m. appointment for my 5,000 mile service. I arrived 5 minutes early, went in as the door was opened. I felt berated by the head technician who pointed at the door said "we are not opened, go out sit with your car, wait until we are open". Just his tone of voice I thought he was a bit rude. I picked up the car after service, drove it down the street, the right front passenger tire was completely flat. He said that I "must have run over a nail". It turned out to be these gas saver caps I put on 3 months ago. I wish I could have gotten a refund as after removal, they apparently caused the flat. I got to Walmart, Bridgeview, thank God I bought windshield washer w/ de-icer as I had no washer fluid in the reservoir tank. When serviced they are supposed to check all of that. Usually, never a problem, but today seemed to be a bad day for me. More

We bought 2 cars at this dealership and have referred friends who bought cars. The service is friendly and honest. Gerald listened to what we wanted and could afford. friends who bought cars. The service is friendly and honest. Gerald listened to what we wanted and could afford. More

I've never had any negative experiences while having my Accord or my CRV serviced. Of course they are like all dealerships (they get you on labor) but for me it's about peace of mind. Only downer for m my Accord or my CRV serviced. Of course they are like all dealerships (they get you on labor) but for me it's about peace of mind. Only downer for me is that even with an appointment your wait can be a bit long. More