Ed Shults Ford Lincoln

Vehicle Lease I couldn't begin to describe how bad this service was. Every time I brought my vehicle for service they messed something up. I had a molding fall off I couldn't begin to describe how bad this service was. Every time I brought my vehicle for service they messed something up. I had a molding fall off of my 2013 for fusion, no big deal I thought, boy was I wrong. It took a full 6 months to get it fixed. Now before anyone jumps to there defense of "well they had to order it" oh no. They called me and said "your part is here" great only took a week. So I being it down for oil change and to get molding done. After u go to get my vehicle the window molding isn't fixed. I ask why they didn't do it. They said "we don't have the part". So I explained that someone called me and told me it was here and they apologized and guy ordered it in front of me. That sounds great right fix there problem right in front of you. Well you would be wrong they they call me a week later and left me a voice mail and said the part was here. So I called to make and appointment. I bring my car in and leave it and when I go back to pick it up molding still not fixed. They told me I called for an inspection not for it be fixed. So i left and brought it back a few months later when it needed and oil change and the car had 4 recalls. They finally fixed the molding and do they recalls but I go back and pick vehicle up and the sticker in the window for oil change wasn't changed. So I walked back in and asked and they said they did and inspection. I asked who does an inspection 3 times in one year. I advised them I wasn't paying for it cause I didn't ask for it. I wanted an oil change so they said they would do it. So I left and went shopping with my wife and they said we will call you when it's ready. This was at 3pm that day (they had my vehicle at 6:30am). Shults doesn't call me when 4:50pm roles around I call and ask if my vehicle was done they stated "yes it has been for 45min". I asked why I wasn't called and she said they attempted and I had no missed called or voice mail. She advised me that they closed in 10min so I had to go across town and got there at 5:05pm and they had someone waiting outside to give me my keys cause they closed. Now this is just my most recent issues with Shults Ford and Lincon. You can see if I gave you all my problems you would be here all day reading. I don't know if anyone will read this but you should be aware that this was my first lease with Shults and my LAST vet disappointed that a local home grown dealership was so awful. I would never suggest anyone to go through them. If you want to to keep money local forget it there service is awful. Also forget about trying to contact anyone down there via email. They won't respond nor will they call you back unless they want something from you. Good luck to you if you choose them as your dealer. More

Glad I went to Shults Dennis Sealy, sales, was easy to work with and got us exactly what we wanted in a very timely manner. I will seek him out in a few years when I am re Dennis Sealy, sales, was easy to work with and got us exactly what we wanted in a very timely manner. I will seek him out in a few years when I am ready for a new truck. More

Charge of changeing a light bulb. Very happy with service but I am not happy that every time I need a light bulb change i am charged to change it , [ don't mind paying for the bulb bu Very happy with service but I am not happy that every time I need a light bulb change i am charged to change it , [ don't mind paying for the bulb but i think it is terrible to be charged to change it , I was quoted $ 24.00. for one bulb however went to Auto Zone and for the same service i paid $5.00 in the last two years have had four light bulbs changed on my Elentra and have saved myself several dollars by going to auto zone . Thank you Auto Zone , I am happy with the service, staff is very friendly other wise so far no complaints. More

WAS VERY HAPPY W THE REPAIR DONE ON MY MERCURY MOUNTAINEER HAPPY WITH WHAT WAS DONE HOWEVER I DIDNT HAVE A CHOICE OF REPAIR SHOPS TO DO THE JOB IT HAD TO BE DONE BY A FORD DEALERSHIP AND 100.00 PER HR FOR LABO HAPPY WITH WHAT WAS DONE HOWEVER I DIDNT HAVE A CHOICE OF REPAIR SHOPS TO DO THE JOB IT HAD TO BE DONE BY A FORD DEALERSHIP AND 100.00 PER HR FOR LABOR IS CRAZY More

2013 edge oil, full vehicle inspection Ford lease, 2013 edge have Shultz service package, very seldom any cost out of pocket. Majority of service desk, great. Dennis steely sales good man. Ford lease, 2013 edge have Shultz service package, very seldom any cost out of pocket. Majority of service desk, great. Dennis steely sales good man. More

Easy buying experience I was looking for a reliable truck with best possible gas mileage. Everyone was very helpful and timely and got me what I needed. I appreciate the ef I was looking for a reliable truck with best possible gas mileage. Everyone was very helpful and timely and got me what I needed. I appreciate the effort to find me what I wanted and get it to me ASAP. More

Great Deal These guys made this purchase go through without a problem. I would highly recommend looking for these guys when you are looking to get in a new car. These guys made this purchase go through without a problem. I would highly recommend looking for these guys when you are looking to get in a new car. More

Excellent person to buy from Dennis was great to work with in selecting our vehicle. His knowledge and manner in which he ensures you know all about the details of the vehicle spe Dennis was great to work with in selecting our vehicle. His knowledge and manner in which he ensures you know all about the details of the vehicle speaks a lot for him. Dennis is the person to see, if your looking to purchase. More

Great Customer Service! The Ford Dealership has great customer service. Always a friendly environment and the employees go out of their way to help! Dennis always knows my ne The Ford Dealership has great customer service. Always a friendly environment and the employees go out of their way to help! Dennis always knows my needs for buying a car!! More