"Rachel and the team there are great! Wish I could same..."
Rachel and the team there are great! Wish I could same about the workmanship and quality of components from the Ford factory! Why a transmission pan would rust through on a truck with 47K miles is ridiculous. Again, great treatment from the team at Shultz but Ford factory needs to get their stuff together or this will be my last Ford truck!
"We needed to have the computer set up for trailer brakes...."
We needed to have the computer set up for trailer brakes. Should be a max 10 min job. I ended up paying an employee for 3 hours of watching techs walk past the truck, leaving lights on until battery was dead, then plugging the truck into computer and 5 minutes later job was done. I understand scheduled appointments can run into delays but this was uncalled for. Price was reasonable for work done, 3 hours wait time was not reasonable.