Go in to the showroom and meet with Kyle to trade in my current Kia Soul for an automatic. My daughter could not get a manual transmission down. It was pretty smooth sailing that day. Customer service was great......WHEN YOU ARE BUYING THE CAR. Afterwards it is almost no existent. Was transferring my license plate from my old car to my new one to save some hassle. So I thought. After about 3 weeks, I emailed Kyle to see about getting my plate, as the new car still had the temp on it. No response. Called about a week later. Still no response. Now that the temp plate is about to expire, I call and speak to the receptionist, who transfers me to the sales manager, who then transfers me back to the front desk because he is not the person I need to speak with in regards to the salesperson not returning my email or calls, then the receptionist sends me to the finance manager. He informs that I should have gotten the tag about 3 weeks after my purchase because that is how long it takes to get the paperwork through. Although I was told that my tag would be put in the spot where my spare tire was when I bought it. Not there. Spoke to the GM, who said he believed his salesperson had put it in my car before the car left. Funny how after checking and taking everything out of the car, TWICE, I was still left without a license plate. He basically called me a liar on the phone to cover the incompetence of his sales staff. So now I had to spend 3 hours of my time going to the police station in Chamblee to get a police report files for a lost plate, and the tag office to get a new plate because they could no longer help me in this situation. I had bought the car and taken possession, it was now "my problem". I will go back and get more Kias. They are EXCELLENT cars for the money. I will never shop at this dealer again for one though. Too much of a headache and hassle with the people who work there. I will also recommend to anyone that asks to go elsewhere, as they have wasted enough of my time. Would not want them doing this to anyone else.