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Eddie Tourelle's Northpark Nissan

Covington, LA

4.7
371 Reviews
Our mission for over 25 years at Eddie Tourelle’s Northpark Nissan is to provide quality service to you, our customer. We recognize by consistently exceeding the satisfaction of folks like yourself we achieve our goals of growth and prosperity. Our success is built on the skills and efforts made by each Northpark team member who maintains Northpark’s outstanding reputation in the community for quality, integrity, and exceptional service.
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955 North Highway 190

Covington, LA

70433

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Showing 371 reviews

April 03, 2024

Aidan did a fantastic job helping us pick the best vehicle for our needs. The whole process was transparent and efficient. Would recommend!! More

by Carlos.Lawton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Wide
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pesses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig is the best!, Stephen Shockley
Apr 05, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thank you, Carlos! We truly appreciate you and welcome you to our Northpark family!

April 02, 2024

Josh was great! Knowledgeable and very friendly! Kept me up to date on vehicle status! Will definitely return for my next service appointment there. There are Nissan More

by duckgirl870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deshaun Bankston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Eddie Tourelle's Northpark Nissan responded

Excellent! Thank you for sharing with us here. We are all excited to have you in our Northpark family and be able to serve you with our best!

April 02, 2024

Extremely efficient and professional. I was pleasantly surprised how quick they resolved my issue. I sent a friend over the next day. More

by LizaDo
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Zoller
Apr 05, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! We're all excited to have earned the opportunity to serve you. Thank you for choosing our team at Northpark Nissan!

March 31, 2024

The crew at the dealership always takes care of all my vehicle needs in a timely manner. Everyone is always friendly and nice. Always enjoy my visits to the dealership. More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Thanks, Tim! We truly appreciate you sharing with us here and taking a moment to rate your experience. Thank you for being part of our Northpark family!

March 30, 2024

I don’t like extra fee to use my AmX card. And the reason for a two star rating. Check my account to see how much I have spent with the service department. If I calculate and addy3 5% then I h More

by Frank Corriere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Frank--We thank you for this feedback. As part of our transparency in operations, the credit card fee is not something we benefit from but rather the charge your credit card company makes. A credit card swipe fee is a charge a business pays each time a customer makes a purchase using a credit card. It includes fees paid to each company that plays a role in processing a credit card payment. That includes the credit card network, the credit card issuer and the merchant's payment processor. These fees cover the cost of securely sending payment information over the card network, authorizing and funding credit card transactions, and reducing fraud. Swipe fees are typically charged in one of three ways: a flat fee, a percentage of the transaction amount, or both. For instance, if a business is charged a swipe fee of 3.5% per transaction, a $100 purchase would incur a $3.50 fee. At Northpark, we always encourage payment for services by debit card or cash as this eliminates any third party fees. We absolutely want to continue to have the privilege of serving you and considering payment through those methods could ensure you continue receiving our best.

March 30, 2024

They made the whole car buying process a breeze! In an out without a hassle. More

by amytmadere
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Wide
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pesses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! Thank you for choosing Northpark Nissan and welcome to our Northpark family! We are proud to have you!

March 28, 2024

Pleasant for the most part. The lady that I seem to be in her list wasn’t at the desk and the others could care less. She was helpful but other Nissan dealerships like Royal in More

by BAGNETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Mar 29, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, allow us to sincerely apologize to you for not completely exceeding your expectations during your recent service visit with us. That's our number one priority at each and every opportunity. Our focus on continuous improvement in customer service relies on feedback from customers like yourself--thank you for letting us know where we need to put our energies. This way we can be sure to better serve you in the future.

March 28, 2024

Joshua not a friendly guy and let me sit in waiting area almost 1 hr 45 min. I texted him for an update and did not get a response and your tracking had my car inspected for that long. Finally he got up af More

by JEANFRANCES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, allow us to sincerely apologize to you for not completely exceeding your expectations during your recent service visit with us. That's our number one priority at each and every opportunity. Our focus on continuous improvement in customer service relies on feedback from customers like yourself--thank you for letting us know where we need to put our energies. This way we can be sure to better serve you in the future.

March 27, 2024

Friendly people and fast service. Explain service needed and was able to complete same day. More

by MILLERTRISH84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Snyder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie and David
Mar 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Awesome! That's how we deliver on our promise of a truly exceptional experience every day. Thank you for choosing our team!

March 27, 2024

Eddie Tourelle Nissan is My Favorite Dealership In Covington Louisiana And They Will Always Be More

by ethelmaelott22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Zoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel , Brian Mahne
Mar 28, 2024 -

Eddie Tourelle's Northpark Nissan responded

Absolutely wonderful! Thank you so very much for the compliment. We are truly honored to have earned your loyalty. You're an important part of our Northpark family!

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